Operations Lead - Data-Driven, Cross-Functional

PERSOL; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

PERSOL is seeking a seasoned Operations Centre Lead to oversee a team responsible for appointment coordination, database updates, job scheduling, and deployment of contractors. The role requires close collaboration with customers, contractors and agencies to ensure seamless execution and issue resolution.

The ideal candidate will have a degree, 8 years of relevant experience, strong IT skills (Dashboards, Power BI, PowerApps, CRM), and proven leadership to drive improvements and cross-functional

Qualifications

• Degree qualification
• 8 years of experience in relevant scope of work
• Strong IT and system capability, with experience developing dashboards, tools, and digital solutions that support business operations
• Proven leadership and influencing skills, with ability to drive change across diverse teams
• Excellent analytical, problem-solving and critical thinking skills
• Familiarity with workplace tools such as MS Excel, MS PowerPoint, Power BI, and CRM systems
• Detail oriented and comfortable juggling multiple tasks
• Proactive and confident taking ownership in a small team
• Collaborative, communicative, and reliable
• Strong sense of integrity and accountability

Responsibilities

• Lead a team and manage all Operation Centre activities including calling customers for appointments, updating databases, job scheduling, manpower planning and deployment of contractors
• Work closely with cross functional teams and various stakeholders including customers, contractors, and agencies to ensure effective execution of works and resolution of issues
• Track and analyse trends to spot issues, opportunities, and improvement areas
• Maintain various databases for management reporting
• Generate various reports including proactive analysis on possible escalation issues before they occur
• Handle IT systems tools such as CRM systems and PowerApps, and MS Office applications

Skills

Leadership

Analytical thinking

Problem solving

MS Excel

Power BI

CRM systems

PowerApps

Dashboard development

Education

Bachelor's degree

Tools

Power BI

MS Excel

CRM

PowerApps

Job description

PERSOL is seeking a seasoned Operations Centre Lead to oversee a team responsible for appointment coordination, database updates, job scheduling, and deployment of contractors. The role requires close collaboration with customers, contractors and agencies to ensure seamless execution and issue resolution.

The ideal candidate will have a degree, 8 years of relevant experience, strong IT skills (Dashboards, Power BI, PowerApps, CRM), and proven leadership to drive improvements and cross-functional