Operations Lead - Academic Affairs & CET

The Singapore Public Service; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

The Singapore Public Service invites applications for an administrative role within the Academic Affairs Department, supporting Continuing Education & Training (CET) Administration. You will oversee admissions, examinations, and student records for part-time courses, ensuring compliance with policies and maintaining accurate documentation.

You will liaise with academic and non-academic staff, support system administration, data analysis, and process improvements across CET operations, aiming for

Qualifications

• At least 3 years of relevant administrative or operational experience is preferred.
• Meticulous, proactive and able to work independently as well as collaboratively in a team.
• Strong service orientation, with good written and verbal communication and interpersonal skills.
• Able to prioritise, manage multiple tasks and projects, and meet tight deadlines.
• Possesses analytical and problem-solving skills, with the ability to follow through and deliver quality work.
• Proficient in Microsoft Office applications, comfortable working with systems, and familiar with applying Generative AI tools to support work tasks.

Responsibilities

• Plan, coordinate and administer admissions and examination activities for part-time courses, ensuring smooth execution in accordance with established policies and procedures.
• Maintain proper records and documentation to support operational continuity, audit and compliance requirements.
• Handle enquiries and provide accurate information and advice to course applicants, students and academic staff.
• Liaise and collaborate with academic and non-academic staff to support effective course management and the smooth administration of examinations.
• Manage and maintain accurate and up-to-date student records.
• Compile, verify and analyse data for operational monitoring and reporting purposes.
• Conduct data verification and support the administration of systems used for part-time course operations.
• Liaise with vendors and relevant stakeholders to investigate and resolve system-related issues in a timely manner.
• Plan, implement and monitor projects and initiatives relating to part-time courses.
• Review operational issues and recommend improvements to processes, guidelines and standard operating procedures.
• Provide administrative support for the division and ensure that records and documentation are properly maintained.
• Contribute to department- and institution-wide projects, committees and ad-hoc initiatives as assigned.

Skills

Administrative experience

Attention to details

Communication skills

Independent & team collaboration

Project management

Tools

Microsoft Office

Generative AI tools

Job description

The Singapore Public Service invites applications for an administrative role within the Academic Affairs Department, supporting Continuing Education & Training (CET) Administration. You will oversee admissions, examinations, and student records for part-time courses, ensuring compliance with policies and maintaining accurate documentation.

You will liaise with academic and non-academic staff, support system administration, data analysis, and process improvements across CET operations, aiming for