Operations Lead

FUJITSU ASIA PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Network Operations Manager to lead a team delivering 24/7 network support. The role involves overseeing NOC activities, incident management, and driving continuous service improvements. Ideal candidates will have 5–10 years of experience in Network Operations, strong ITIL knowledge, and abilities in cloud networking and technical troubleshooting. Key responsibilities include managing stakeholder relationships and ensuring compliance with SLAs and KPIs.

Qualifications

• 5–10 years of experience in Network Operations with leadership experience.
• Strong understanding of ITIL processes.
• Experience with large-scale enterprise network management.
• Technical experience with major brands such as Cisco and Palo Alto.

Responsibilities

• Lead the Network Operations team to ensure 24/7 support.
• Oversee NOC activities including monitoring and incident resolution.
• Identify service improvement opportunities.
• Identify service improvement opportunities.
• Communicate technical updates to stakeholders.

Skills

Network Operations leadership

ITIL processes

Cloud networking (AWS, Azure, GCP)

Technical troubleshooting

Stakeholder management

Analytical thinking

Mentoring skills

Tools

PowerBI

Splunk

ServiceNow

Python scripting

Job description

Responsibilities

Operational Leadership

• Lead and manage the Network Operations team to deliver 24/7 high-availability network support.
• Ensure adherence to SLAs, KPIs, and compliance requirements across customer environments.
• Oversee daily NOC activities including monitoring, incident handling, change execution, and escalation management.

Incident & Problem Management

• Serve as escalation point for major incidents and coordinate with cross-functional teams for rapid resolution.
• Conduct root cause analyses (RCA) and drive corrective/preventive actions.
• Prepare and deliver incident reports to customers and internal stakeholders.

Change & Configuration Management

• Approve and validate network changes, maintenance activities, and upgrades.
• Ensure accurate and up-to-date network documentation, configurations, and inventory records.

Service Improvement

• Identify opportunities to streamline operations, enhance automation, and improve service performance.
• Drive continuous improvement initiatives aligned with Fujitsu’s service frameworks (ITIL, DevOps, etc.).

Collaboration & Stakeholder Management

• Work closely with Network Architects, Service Delivery Managers, and Project Teams on solution design, transitions, and onboarding.
• Manage relationships with third-party vendors, telcos, and technology partners.
• Communicate technical updates in clear business language to customers and senior management.

Qualifications

• 5–10 years of experience in Network Operations, with at least 2 years in a lead or supervisory role.
• Strong understanding of ITIL processes (Incident, Problem, Change).
• Experience with cloud networking (AWS, Azure, GCP) is an advantage.
• Experience managing a complex Network Enterprise Setup comprising of at least 3000 network equipment.
• Technical experience in managing various major technology brands such as Cisco ACI, Huawei SD-Wan, Palo Alto and Checkpoint firewall.
• Experience in scripting and tools such as PowerBI, Splunk, ServiceNow and Python scripting.
• Excellent communication, stakeholder management, and customer-facing skills.
• Strong analytical thinking and decision-making under pressure.
• Ability to mentor and upskill team members.