Operations Executive – Transport

SAVA LEISURE (PTE.) LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

SAVA Leisure (PTE.) LTD. is seeking an Operations Coordinator to plan, coordinate, and monitor daily transport schedules and bookings. You will assign drivers and vehicles, manage airport transfers, and ensure punctual, safe service while handling last-minute changes.

You will liaise with airline and hotel partners, respond to enquiries, provide real-time updates, and maintain clear communication with drivers and clients. A diploma and 1–2 years in related work are preferred.

Qualifications

• Diploma or equivalent qualification.
• 1–2 years of transport operations, logistics, or fleet management experience preferred.
• Experience in airport transfers or passenger transport operations is an advantage.
• Strong planning, coordination and problem-solving skills.
• Good communication and customer service skills.
• Proficiency in MS Excel, email and booking systems.

Responsibilities

• Plan, coordinate and monitor daily transportation schedules and bookings.
• Arrange driver and vehicle assignments based on operational requirements.
• Manage airport transfers, airline crew transportation, hotel transfers, corporate transport and event transportation.
• Ensure all transport services are carried out punctually, safely and efficiently.
• Monitor flight arrivals, departures, delays and last-minute schedule changes.
• Handle urgent bookings, cancellations and operational changes.
• Liaise with airline representatives, hotels, corporate clients and event organisers.
• Respond promptly to customer enquiries, booking requests and operational issues.
• Provide real-time transport updates and resolve service disruptions professionally.
• Maintain effective communication with drivers, customers and internal departments.
• Handle customer feedback and complaints to ensure service quality.
• Monitor vehicle movements through GPS tracking systems.
• Ensure all bookings, trip details and completed jobs are accurately recorded.
• Prepare daily operational reports, driver trip records and transport summaries.
• Verify completed trips for accurate customer billing and driver payments.
• Assist management in improving operational efficiency and service standards.
• Ensure compliance with company policies and applicable transport regulations.

Skills

Planning

Coordination

Problem solving

Communication

Customer service

Multitasking

Teamwork

Flexibility

Education

Diploma or equivalent qualification

Tools

Microsoft Excel

Email

Booking systems

Job description

Key Responsibilities

1. Daily Transport Operations

• Plan, coordinate and monitor daily transportation schedules and bookings.
• Arrange driver and vehicle assignments based on operational requirements.
• Manage airport transfers, airline crew transportation, hotel transfers, corporate transport and event transportation.
• Ensure all transport services are carried out punctually, safely and efficiently.
• Monitor flight arrivals, departures, delays and last‑minute schedule changes.
• Handle urgent bookings, cancellations and operational changes.

2. Driver & Fleet Coordination

• Coordinate drivers' daily duty rosters, assignments and working schedules.
• Monitor driver attendance, punctuality and job completion.
• Ensure drivers comply with company safety standards and operational procedures.
• Monitor vehicle availability, maintenance schedules and operational readiness.
• Coordinate with external transport vendors and subcontractors when required.
• Optimise vehicle utilisation and minimise unnecessary operational costs.

3. Customer Service & Communication

• Liaise with airline representatives, hotels, corporate clients and event organisers.
• Respond promptly to customer enquiries, booking requests and operational issues.
• Provide real‑time transport updates and resolve service disruptions professionally.
• Maintain effective communication with drivers, customers and internal departments.
• Handle customer feedback and complaints to ensure service quality.

4. Operations Monitoring & Reporting

• Monitor vehicle movements through GPS tracking systems.
• Ensure all bookings, trip details and completed jobs are accurately recorded.
• Prepare daily operational reports, driver trip records and transport summaries.
• Verify completed trips for accurate customer billing and driver payments.
• Assist management in improving operational efficiency and service standards.
• Ensure compliance with company policies and applicable transport regulations.

Job Requirements

• Diploma or equivalent qualification.
• Minimum 1–2 years of relevant experience in transport operations, logistics, fleet management or a related industry preferred.
• Experience in airport transfers, airline crew transportation or passenger transport operations will be an advantage.
• Strong planning, coordination and problem‑solving skills.
• Good communication and customer service skills.
• Proficient in Microsoft Excel, email and computer‑based booking systems.
• Ability to multitask and work independently in a fast‑paced environment.
• Able to handle urgent situations and last‑minute operational changes.
• Willing to work rotating shifts, weekends and public holidays according to operational requirements.
• Responsible, punctual, flexible and a strong team player.