Operations Executive (Tech company)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking an Order Processing and Operations Support specialist to review orders, enter data into ERP, and coordinate with sales and finance. The role focuses on accuracy, timely invoicing, and clear communication across teams.

Ideal candidates will have a Diploma in any discipline and experience with order processing or project coordination, with strong MS Office skills. This is a on-site role based in Singapore.

Qualifications

• Diploma required, any discipline.
• Experience in operations support, order processing, or project coordination is preferred.
• Proficient with Microsoft Office applications.

Responsibilities

• Receive and review customer orders for accuracy and policy compliance.
• Enter orders into the ERP system ensuring all details are captured.
• Communicate with sales on discrepancies, delivery timelines, and special requests.
• Coordinate with finance to confirm payment terms and invoicing.
• Monitor order status and provide updates to the project team.

Skills

Order processing

ERP coordination

Communication with Sales

Attention to detail

Education

Diploma in any discipline

Tools

MS SharePoint

ERP system

Microsoft Office

Job description

Job Responsibilities

Order Processing

• Receive and review customer orders for accuracy, completeness, and compliance with company policies.
• Enter orders into the ERP system ensuring all necessary details are captured.
• Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
• Work closely with the finance department to confirm payment terms and ensure prompt invoicing
• Monitor order status, provide updates to project team, and escape any issues as needed.
• Ensure timely procurement of required parts, components, or services for project completion.

Order Fulfillment Coordination

• Track the status of orders from placement to delivery and ensure timely fulfillment.
• Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
• Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timelymanner.

Reporting & Documentation

• Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
• Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
• Ensure that all paperwork is properly completed and filed for future reference and compliance
  

Job Requirements

• Possess at least Diploma in any disciple.
• Prior experience in operations support, order processing, or project coordination preferred.
• Proficient in Microsoft Office