Operations Executive

Singapore Post; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Singapore Post is seeking a Logistics Operations Coordinator to oversee international and domestic shipment monitoring, ensuring timely progression of all logistics activities across the supply chain.

The role requires proactive tracking, escalation of delays, and coordination with carriers, freight forwarders, warehouses, and internal stakeholders to minimize service disruptions and maintain high delivery performance.

Qualifications

• Minimum ITE qualification and above
• Experience in logistics, shipment tracking, or supply chain operations is an advantage
• Strong communication, coordination, analytical and problem-solving skills

Responsibilities

• Monitor international and domestic shipments from origin to final delivery
• Track shipment progress against milestones such as pickup, customs clearance, and delivery
• Identify delays and escalate to operational teams promptly
• Coordinate with freight forwarders, shipping lines, warehouses and internal departments
• Ensure shipment milestones are updated accurately in systems
• Investigate shipment exceptions and implement corrective actions
• Maintain communication with Sales and internal stakeholders with status updates
• Monitor SLAs and KPIs and customer-specific delivery requirements
• Prepare daily, weekly, and monthly reports on shipment status and performance
• Provide visibility during disruptions and recovery plans
• Analyze shipment trends and propose process improvements
• Ensure compliance with company policies, customer requirements, regulatory standards, and safety

Skills

Communication skills

Coordination

Analytical skills

Problem-solving

Education

ITE qualification

Tools

Microsoft Office

Power BI

Google Sheets

Job description

Job Description

Operations Control Center requires a dedicated staff member to oversee both international and domestic shipment monitoring to ensure the timely progression of all logistics activities across the supply chain. This role is responsible for proactively tracking shipments against key operational milestones, identifying potential delays, coordinating with carriers, freight forwarders, warehouses, and internal stakeholders, and implementing corrective actions to minimize service disruptions.

Key Responsibilities

• Monitor international and domestic shipments from origin to final delivery using carrier portals and tracking platforms.
• Track shipment progress against predefined operational milestones, including pickup, departure, customs clearance, transshipment, arrival, warehouse processing, and final delivery.
• Proactively identify shipment delays, exceptions, and potential risks, and initiate timely escalation to the relevant operational teams.
• Coordinate closely with freight forwarders, shipping lines, airlines, transport providers, warehouses, and internal departments to resolve shipment issues promptly.
• Ensure all shipment milestones are updated accurately and in a timely manner within the systems.
• Investigate shipment exceptions and implement corrective actions to minimize service disruptions and prevent recurrence.
• Maintain continuous communication with sales team and internal stakeholders by providing shipment status updates and expected recovery plans where required.
• Monitor compliance with Service Level Agreements (SLAs), key performance indicators (KPIs), and customer-specific delivery requirements.
• Prepare daily, weekly, and monthly operational reports on shipment status, milestone performance, delays, exceptions, and recovery actions.
• Provide visibility to Sales team and management during operational disruptions, including transportation delays, customs issues, weather events, and capacity constraints.
• Analyze shipment trends and recommend process improvements to enhance operational efficiency, shipment visibility, and on-time delivery performance.
• Ensure compliance with company policies, customer requirements, regulatory standards, and safety procedures.

Requirements

• Minimum ITE qualification and above
• Experience in logistics, shipment tracking, or supply chain operations is an advantage.
• Good communication, coordination, analytical, and problem-solving skills.
• Proficient in Microsoft Office; knowledge of Power BI and Google Sheets is an advantage.
• Able to work in a fast-paced operational environment and manage multiple priorities.