Operations Executive(Cleaning Industry)

OAKTREE CONSULTING; Singapore; Sur place; SGD 48 000 - 64 000; Plein temps

Résumé du poste

OAKTREE CONSULTING in Singapore is seeking an Operations professional to hire and interview cleaning staff, plan schedules, and assign jobs to ensure full contract coverage. You will attend client site visits, present services to secure engagements, handle escalations from Customer Service, and support growth by collaborating with the Sales team.

The ideal candidate has 2–5 years of operations experience, strong interpersonal and communication skills, and the ability to work independently while

Qualifications

• 2–5 years operations experience.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple priorities.

Responsabilités

• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth

Connaissances

Operations experience

Interpersonal skills

Independent worker

Description du poste

Job Description

• Conduct hiring and interviews for cleaning staff from internally generated leads


• Plan and manage cleaner schedules to ensure optimal coverage


• Assign and oversee cleaning jobs for the team


• Attend client site visits and present services to secure engagements


• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff


• Resolve escalated client concerns referred by Customer Service


• Collaborate with the Sales team to provide operational input for large tenders and quotations


• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector


• Work closely with the Department Head to improve processes and support business growth

Requirements

• 2 - 5 Years Operations Experience


• Strong interpersonal and communication skills


• Ability to work independently and manage multiple priorities

John Goh Meng Chye EA License No: 06C4642 EA Reg No: R1102621