Cleaning Operations Executive

Nafa System Services Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Nafa System Services Pte Ltd in Singapore seeks an operations coordinator to lead recruitment, scheduling, and service delivery for cleaning staff across client sites.

You will conduct interviews, assign tasks, attend client site visits to secure engagements, and manage performance including offboarding of underperformers.

Collaborating with the Sales team for large tenders, you will ensure adequate manpower and work with the Department Head to streamline processes and drive growth.

Responsibilities

• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth

Job description

• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth