Operations Enablement & AI Improvement Lead

Operations; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Grab is seeking a Platform Experience professional as part of its Singapore Country Operations to establish hands-on operational improvement capabilities. You will observe workflows, analyse data, identify causes, redesign processes and implement improvements, turning ideas into operating models with AI and automation.

You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings.

Responsabilidades

• Diagnose operational problems through workflow observation and data analysis; lead improvements from design to implementation and stabilisation.
• Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
• Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
• Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
• Create process maps, standard operating procedures, training materials and performance measures.
• Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.

Descripción del empleo

Grab is seeking a Platform Experience professional as part of its Singapore Country Operations to establish hands-on operational improvement capabilities. You will observe workflows, analyse data, identify causes, redesign processes and implement improvements, turning ideas into operating models with AI and automation.

You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings.