Operations Enablement Manager — AI & Automation

Grab; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab is seeking an experienced operations professional to lead the Platform Experience operations as part of Singapore Country Operations. You will observe workflows, analyze data, and redesign processes, implementing AI and automation improvements to turn ideas into operating models.

You will work onsite at Grab's Tampines office, with frequent travel to the One North office for meetings, driving impactful enhancements across live services and performance measures.

Qualifications

• 5+ years in operations with direct accountability for a live service, workflow or performance measure.
• Experience using dashboards or equivalent tools to diagnose operational problems and redesign end-to-end workflows.
• Experience piloting changes, implementing improvements and advocating successful solutions into business-as-usual operations.
• Applied experience using AI, automation or latest technology to improve a workflow or decision.
• Turn broad goals into practical processes and resource plans.
• Experience influencing stakeholders while remaining hands-on in delivery.

Responsibilities

• Diagnose operational problems through workflow observation, process-owner input and data analysis; lead improvements from design and pilot through implementation and stabilisation.
• Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
• Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
• Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
• Create process maps, standard operating procedures, training materials and performance measures.
• Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.

Skills

Operations

Dashboards

Process improvement

AI automation

Stakeholder influence

Hands-on delivery

Tools

SQL

BI

Scripting

Job description

Grab is seeking an experienced operations professional to lead the Platform Experience operations as part of Singapore Country Operations. You will observe workflows, analyze data, and redesign processes, implementing AI and automation improvements to turn ideas into operating models.

You will work onsite at Grab's Tampines office, with frequent travel to the One North office for meetings, driving impactful enhancements across live services and performance measures.