Assistant Manager, Business Enablement

Operations; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Grab is seeking a Platform Experience professional as part of its Singapore Country Operations to establish hands-on operational improvement capabilities. You will observe workflows, analyse data, identify causes, redesign processes and implement improvements, turning ideas into operating models with AI and automation.

You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings.

Responsibilities

• Diagnose operational problems through workflow observation and data analysis; lead improvements from design to implementation and stabilisation.
• Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
• Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
• Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
• Create process maps, standard operating procedures, training materials and performance measures.
• Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.

Job description

Get to Know the Team

Platform Experience, part of Grab's Singapore Country Operations, manages and improves services for partners, customers and business teams. We oversee platform support and operations, while helping teams improve processes, apply AI and automation, and operationalize new projects.

Get to Know the Role

Reporting to the Head, Platform Experience, you will establish Business Enablement as a hands-on operational improvement capability—not a product management, technology delivery or Project Management Office function.

You will work with teams to observe workflows, analyse data, identify causes, redesign processes and implement improvements. As part of the operations AI transformation programme, you will turn new ideas into operating models and improve existing workflows with AI and automation.

You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings.

The Critical Tasks You Will Perform

• Diagnose operational problems through workflow observation, process-owner input and data analysis; lead improvements from design and pilot through implementation and stabilisation.
• Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
• Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
• Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
• Create process maps, standard operating procedures, training materials and performance measures.
• Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.