Operations AI Enablement Lead
Grab
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Benefits offered by this job
Job summary
Grab, Southeast Asia's leading superapp, seeks an experienced operations professional to establish Business Enablement as a hands-on improvement capability in its Platform Experience team. You will observe workflows, analyze data, redesign processes and implement AI-driven enhancements across partner and customer services.
You will be based onsite at Grab's Tampines office, with frequent travel to One North for meetings, and you will shape the AI-enabled operations roadmap while delivering
Qualifications
- 5+ years in operations with live service accountability.
- Experience using dashboards to diagnose and redesign end-to-end workflows.
- Experience piloting changes and turning improvements into BAU operations.
- Applied AI/automation experience to improve workflows.
Responsibilities
- Diagnose operational problems through observation, data and stakeholder input; lead improvements from design to stabilisation.
- Shape and deliver the operations AI and automation roadmap, prioritising impact and feasibility.
- Build AI or automation solutions or translate needs for technical partners.
- Partner with business teams to turn ideas into processes, resource plans and service measures.
- Create process maps, SOPs, training materials and performance measures.
- Measure sustained benefits in productivity, cost, quality, risk or service experience.
Skills
Education
Tools
Job description
Grab, Southeast Asia's leading superapp, seeks an experienced operations professional to establish Business Enablement as a hands-on improvement capability in its Platform Experience team. You will observe workflows, analyze data, redesign processes and implement AI-driven enhancements across partner and customer services.
You will be based onsite at Grab's Tampines office, with frequent travel to One North for meetings, and you will shape the AI-enabled operations roadmap while delivering
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