Operations Director

PRICE FORBES BROKING (ASIA) PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A financial services firm in Singapore is seeking an experienced operational leader to oversee administrative functions, ensure compliance, and manage HR processes. The role demands strong leadership and stakeholder management skills to align office operations with company goals and cultivate a productive work environment.

Qualifications

• Experience in overseeing administrative and operational functions.
• Knowledge of compliance and regulatory requirements.
• Proficiency in HR functions and talent development.

Responsibilities

• Oversee day-to-day operations ensuring smooth workflows.
• Ensure compliance with regulatory requirements.
• Participate in contracts, bonuses, and performance reviews.
• Supervise team for premium processing and broker support.
• Maintain relationships with key stakeholders.

Skills

Operational efficiency

Regulatory oversight

HR management

Stakeholder management

Project leadership

Job description

Core Responsibilities:

1. Operational Leadership & Efficiency

• Oversee day-to-day administrative and operational functions, ensuring smooth workflows and operational efficiency.
• Implement and refine operational processes to meet company targets for revenue and profitability.
• Lead office-related projects (e.g., office moves, renovations, new setups).

2. Compliance & Regulatory Oversight

• Work closely with the Compliance Officer to ensure adherence to MAS, ACRA, MOM, CPF Board, and other regulatory requirements.
• Ensure all corporate secretarial lodgements (ACRA) are completed on time.
• Monitor and mitigate operational, regulatory, and conduct risks in line with Group Policies.

3. HR

• Oversee HR functions and participate in contracts, probation reviews, bonuses, and increments (in consultation with CEO and CFO).
• Ensure staff complete mandatory training (CPD) and performance reviews.
• Support talent acquisition, onboarding, and talent development initiatives.

4. Premium Processing & Broker Support

• Supervise the Premium Processing & Broker Support team to ensure accurate and timely processing of placements and documentation.
• Streamline workflow to ensure productivity.
• Monitor production and monthly goals for the broking teams.

5. Stakeholder Management

• Maintain relationships with government authorities, and key internal & external stakeholders.
• Be responsible for internal & external audits and regulatory inspections.

6. Office Operations

• Oversee Office Operations to ensure contribution to company-wide initiatives (e.g., hybrid work policies)
• Align Office Operations with broader company goals and identify opportunities for improvement (e.g., cost & space optimization, culture, employee experience).
• Make high-level decisions on budgets, headcount, space planning, and major vendors.

Representing Price Forbes

• Champion the Price Forbes name and core values.

1. Unity – we build on our own experience of innovation to push boundaries in partnership with clients.
2. Accountability – we take ownership of our actions, honour our commitments, accept responsibility for our decisions, and follow through with integrity.
3. Integrity – we act with honesty, transparency, and fairness in all interactions, building trust through ethical behaviour and principled decision-making.
4. Quality – we are committed to delivering high standards, paying attention to detail, and continuously improving to exceed expectations.

• Represent Price Forbes with clients, agents, suppliers and other organisations.
• Any other relevant tasks that the Chief Broking Officer and/or Head of Department may from time to time require you to enact.

Compliance

• Comply with relevant legal, regulatory and compliance requirements, E&O compliance procedures and quality initiatives.
• Escalation of any potential E&O's to Compliance Officer and Executive Directors at the earliest opportunity.
• Ensure completion of all mandatory Company training and to deadline.

Your scope of duties is not restrictive and may be expanded at the company’s discretion.