Operations Delivery Analyst

VISA WORLDWIDE PTE. LIMITED; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global payments technology company is seeking an Operations Delivery Analyst to ensure high-quality systems for their payment processes. The role involves working with product and tech teams to document processes, conduct testing, and ensure smooth project implementation. A Bachelor's degree and 5+ years' experience in operations are required. The position offers a hybrid working environment, allowing flexibility between remote and on-site work.

Qualifications

• Minimum 5+ years of relevant work experience.
• Demonstrate analytical and systematic approach to problem solving.
• Challenging the status quo and being curious.

Responsibilities

• Ensure quality of systems and readiness of features before production.
• Act as subject matter expert and maintain documentation.
• Create Operations Delivery documentation including test plans.

Skills

Analytical approach

Communication skills

Attention to detail

Ability to work under pressure

Teamwork

Multitasking

Education

Bachelor's degree

SCRUM certification

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Operations Delivery Analyst is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients.

• Continuously develop understanding of payment, settlement and trading processes and system workflows
• Acting as a subject matter expert making sure adequate documentation is in place and stay up to date
• Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled
• Support Product and Tech Teams to address issues during development /testing phases
• Create Operations Delivery documentation – test plans and scripts for products and features
• Liaise with Product Owners and Agile Delivery Managers weekly to organise testing and time efficiently post release to ensure feedback turn around is fast
• Own and deliver on ‘last mile’ testing/’check out’ and pilot activity, once tech deliverables are released into UAT/production environments, to ensure projects are delivered without any negative impacts to business/clients
• Lead continuous improvement activity – tracking system/process issues and driving root cause analysis/resolution in the medium term
• Conduct post release checks ensuring that core functions of the business are fully operational
• Work with Operations team globally to ensure smooth implementation of projects (e.g., training, product guides ,feature demos, feedback sessions, etc.)

What Success Looks Like...

• Analyse bugs and prioritise accordingly with Product Owner ensuring important bugs get fixed
• Propose solutions and workarounds to bugs that are small or have minimal impact
• Attend weekly Demo sessions with Product and Tech Teams
• Identify any issues and errors proactively to Operations Delivery Manager
• Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Operations Delivery Manager and/or Head of Operations Delivery
• Show interest in detail of how projects and products are built and delivered
• Understand balance and potential compromises between quality and speed
• Facilitate collaboration between cross functional teams to lay out product requirements and develop operational solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• Minimum 5+years of relevant work experience and a Bachelors degree
• Excellent communication skills (both written and verbal)
• Outstanding attention to detail
• Ability to stay focused under time pressure
• Demonstrate analytical and systematic approach to problem solving
• Ability to work both independently and as a team
• Be articulate, numerate and data driven
• Maintain high level or organisation across projects
• Be able to manage own workload on short- and long-term projects
• Multitask multiple projects at any given time
• Challenge the status quo and be curious
• Willingness and interest to work in an Agile Environment

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD)
• SCRUM understanding and certification

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.