Operations Associate (Night) - Lylo

LUMENS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading mobility service provider in Singapore is looking for a dedicated individual to manage trip scheduling and client relations. This role requires a meticulous and organized person who excels in a fast-paced environment. You will provide counsel to clients, develop business opportunities, and ensure the highest service quality. The ideal candidate should have strong analytical skills and proficiency in MS Office. This position may convert to full-time after 3 months.

Qualifications

• Able to work in a fast-paced environment.
• High degree of accuracy and attention to details.
• Meticulous and excellent organizing abilities.
• Good with numbers and analytical skills.

Responsibilities

• Schedule trips for B2B operations.
• Counsel clients on rate cards and manage feedback.
• Develop business on-site and find ad-hoc opportunities.
• Manage external clients on operations issues.

Skills

Attention to details

Organizational abilities

Analytical skills

Communication skills

Tools

MS Office Excel

MS Office Word

MS Office PowerPoint

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Day-to-Day Adventures

• Perform the scheduling of trips for Lylo B2B2C operations
• Provide counsel to clients/merchants on pre-approved rate cards and also manage any feedback/complaints with strong service first approach.
• Develop incremental business on-site and in operations by leveraging on any ad-hoc opportunities.
• Liaise and manage external client(s) on assigned operations issues.
• Liaise with driver-partners including handling of all driver-partners administrative issues including attendance, discipline and morale
• Inculcate safety values and importance of service quality
• Enforce compliance to SOP(s) and instructions from Operations Command
• Any other related duties and responsibilities involved within the role as assigned from time to time

What Makes You a Perfect Fit

• Able to work in a fast-paced environment
• High degree of accuracy and attention to details
• Meticulous and excellent organizing abilities
• Good with numbers and is analytical (experience in Accounting is a plus!)
• Proficient with MS Office Excel, Word and PowerPoint
• Independent and a proactive team-player
• Able to work 5.5days work week
• Able to thrive in a fast-paced environment
• Able to work during weekends as required (5.5 day work week)
• Able to convert to full-time after 3 months conversion

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!