Operations Analyst & Service Support

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

U3 INFOTECH PTE. LTD. is seeking an Operations Analyst & Service Support in Singapore for a 12-month contract. The role covers end-to-end resource management, onboarding/offboarding, and headcount reporting, with responsibilities spanning budgeting and admin tasks in Workday.

You will generate regular and ad hoc reports, support transformation initiatives, and help automate processes across platforms like PPM, JIRA, and Qlik. The position emphasizes accuracy and cross-functional collaboration.

Qualifications

• Experience in headcount tracking and budgeting support.
• Ability to generate monthly and ad hoc reports.
• Familiarity with onboarding/offboarding processes.
• Experience with procurement, contracts, or vendor resources is a plus.

Responsibilities

• Manage end-to-end resource processes (onboarding, offboarding, extensions).
• Coordinate with hiring managers on onboarding/offboarding and Workday updates.
• Track contingent worker contracts, renewals, and access rights.
• Maintain records across departments and budget allocations.
• Support headcount/FTE/professional services budgeting activities.
• Generate monthly and ad hoc reports on headcount and budgets.
• Produce reports across PPM, JIRA, Qlik, and related platforms.
• Support audit requests for resources and org charts.
• Assist process improvements and automation of onboarding/offboarding.

Skills

Resource management

Onboarding/offboarding

Reporting & analytics

Stakeholder coordination

Process improvement

Tools

Workday

JIRA

Qlik

SharePoint

Job description

Role: Operations Analyst & Service Support

Duration: 12 Months (renewable)

Key Responsibilities

Operational & Resource Management

• Manage end-to-end resource processes, including onboarding, offboarding, contract extensions, and headcount tracking and reporting, including system access.
• Work closely with hiring and line managers to coordinate onboarding and offboarding activities and perform the Division Admin role in the Workday system by creating contingent worker profiles and updating resource details as required.
• Track and report on contingent worker contracts, including renewals and extensions for LAN ID, PPM ,and access cards.
• Maintain accurate records of permanent, temporary, and vendor resources across GIPS departments, including budget allocations.
• Support Headcount / FTE/ Professional Services / rental and department-related budgeting activities.

Reporting & Analytics

• Generate monthly, adhoc, and status reports related to headcount, budgets, people movement, onboarding/offboarding, and other operational activities.
• Support reporting and analytics deliverables related to resources.
• Comfortable generating reports across platforms such as PPM, JIRA, Qlik, and others.
• Manage PPM data and reporting activities.

Audit & Compliance Support

• Support audit-related requests and queries by providing timely and accurate deliverables related to permanent, temporary, and vendor resources, department organizational charts, and more.

Process Improvement & Automation

• Continuously review and enhance onboarding/offboarding processes to improve efficiency and effectiveness.
• Contribute to process improvement and automation initiatives to streamline operations and enhance functionality.
• Ensure that process flows, forms, guides, and procedures are well-organized, regularly updated, and properly maintained on SharePoint or shared folders.

Facilities & Office Logistics

• Oversee floor logistics and maintain seating plans for GIPS-occupied floors and manage associated rental budgets.

Engagement & Transformation Support

• Organize and support employee engagement initiatives, activities and departmental events, including raining sessions, workshops, town halls, offsite meetings, and specialprojects or assignments
• Support transformation initiatives and special projects as needed.