Operations Support - Contract

Zenith Infotech Pte Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Zenith Infotech Pte Ltd. seeks an Interfaces Operations Specialist to manage daily data interfaces between OSIT/WOG systems and e-HR, coordinating with SMEs, middleware teams and external partners to ensure end-to-end operability.

The role requires proficiency in SQL, SAP queries and MS Office, plus experience in batch monitoring, data profiling and incident resolution in a multi-vendor environment.

Qualifications

• Experience in system interface or integration operations.
• Experience with HR systems (e.g. SAP HR / e-HR).
• Experience in batch job monitoring, error log analysis and incident resolution.
• Experience in a multi-vendor environment with middleware and cloud/portal apps.
• Experience supporting CRs, requirements gathering and UAT is preferred.

Responsibilities

• Manage all daily system integrations between OSIT/WOG systems and e-HR, and ensure data integrations are successful.
• Oversee incoming and outgoing interfaces, including external interfaces, external projects, eServices and Authority portals.
• Operate across five interface tracks and coordinate with SMEs, middleware teams and interfacing counterparts.
• Provide daily operations support, including batch job monitoring and error resolution.
• Monitor error logs and ensure timely resolution of interface issues; perform data uploads as needed.
• Profile and analyse data for issues using SQL, SAP queries and MS Office tools; advise on resolutions.

Skills

SQL

SAP queries

Microsoft Office

Education

Degree or Diploma in Information Technology / Computer Science / Information Systems

Job description

1. Role Summary

The Interfaces Operations Specialist manages the daily system integrations between OSIT/WOG systems and e-HR, ensuring that all incoming and outgoing data interfaces run successfully. The role works across five concurrent interface tracks and coordinates daily with Subject Matter Experts, middleware teams, interfacing counterparts and other suppliers to ensure end-to-end operability of the interfaces.

2. Key Responsibilities

Interface Management & Daily Operations

• Manage all daily system integrations between OSIT/WOG systems and e-HR, and ensure data integrations are successful.
• Manage all incoming and outgoing interfaces from OSIT/WOG systems, including external interfaces, external projects, eServices, and applications from Authority on Internet portals and Commercial Cloud.
• Operate across the five interface tracks, which run concurrently on a daily basis.
• Provide daily operations support, including batch job monitoring and error resolution.
• Monitor error logs and ensure timely resolution of interface errors.
• Perform data uploads for manual data transfers where required by the Authority.

Data Analysis & Consultation

• Profile and analyse data for issues and discrepancies using software tools (e.g. Microsoft Office tools, SAP programs/queries, or SQL provided by the Authority).
• Provide analysis and consultation to OSIT/WOG systems on operational issues, and advise on resolutions to data-related issues.
• Coordinate with data owners on HR data where a man-in-the-loop decision is required.

Change Requests & Documentation

• Provide inputs for the development and deployment of interface-related Change Requests (CRs), including during requirements gathering and User Acceptance Testing (UAT).
• Review, propose and update changes to documentation where necessary.

Coordination, Reporting & Project Management

• Coordinate and perform the secretariat role for stakeholder and internal meetings.
• Generate reports for management and various forums, and prepare presentation slides when required.
• Maintain project resource assignments, track status, and initiate appropriate actions on deviations from plan to keep the project on track.

3. Key Stakeholders

• Subject Matter Experts (SMEs) and HR data owners
• Middleware teams
• Interfacing counterparts (OSIT/WOG systems, external projects, eServices)
• Other suppliers and the Authority

4. Qualifications & Experience

• Degree or diploma in Information Technology, Computer Science, Information Systems or a related field.
• Experience in system interface or integration operations, preferably with HR systems (e.g. SAP HR / e-HR).
• Experience in batch job monitoring, error log analysis and incident resolution.
• Experience working in a multi-vendor environment, with exposure to middleware and cloud/portal-based applications.
• Prior experience supporting CRs, requirements gathering and UAT is preferred.

5. Skills & Competencies

• Proficiency in SQL, SAP queries/programs and Microsoft Office (Excel, Word, PowerPoint) for data profiling and reporting.
• Strong analytical and problem-solving skills, with attention to data accuracy.
• Strong communication and stakeholder-management skills, able to coordinate across multiple parties.
• Good report writing, documentation and presentation skills.
• Ability to prioritise and manage multiple concurrent tracks under daily operational deadlines.
• Understanding of data sensitivity and confidentiality requirements for HR data.

6. Performance Measures

• Interface/batch job success rate and timeliness of daily runs.
• Time to detect and resolve interface errors.
• Timeliness and quality of reports, meeting minutes and documentation updates.
• Adherence to project plan and timely escalation of deviations.