Operation Manager

DELI IN THE PARK PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A prominent hospitality company in Singapore is seeking a skilled manager to oversee daily restaurant operations and guest experiences. The ideal candidate will have 3 – 5 years of experience in high-volume hospitality, strong communication skills, and be proficient in POS and reservation systems. Responsibilities include managing staff, conducting training, ensuring excellent service, and optimizing financial performance. This role requires flexibility in scheduling, including weekends and holidays.

Qualifications

• 3 - 5 years’ management experience in high-volume hospitality.
• Strong communication, problem-solving, and motivational skills.
• Proficient with POS and reservation software.

Responsibilities

• Oversee daily outlet operations and ensure service quality.
• Manage staff scheduling and attendance compliance.
• Conduct training programs for FOH staff.

Skills

Management experience

Communication skills

Problem-solving skills

People skills

Emotional intelligence

Tools

POS systems

Reservation management software

Job description

Operational & Guest Experience (Walk-In)

• Work closely with Restaurant Managers to oversee daily outlet operations.
• Maintain a visible presence on the floor during peak hours to support staff, manage flow, and interact with guests.
• Monitor SOP adherence; develop, implement, and enforce FOH policies regarding opening/closing duties, reservation management, ensure the dining room, entryways, and restrooms meet strict cleanliness and aesthetic standards at all times.
• Lead the service culture by setting standards, ensuring modelling excellent guest service.
• Oversee the POS system, reservation platforms and ensure smooth flow across outlets, particularly during high-demand periods.
• Conduct daily pre‑shift briefings to discuss menu changes.

Event Execution

• Partner with the Events/Sales team to review BEOs (Banquet Event Orders) and ensure the operations team understands the specific requirements for upcoming functions.
• Strategically schedule staff to handle the dual demand of regular walk‑in traffic and private events without compromising service levels in either area.
• Oversee the setup, execution, and breakdown of events, acting as the primary point of contact for the client on the day of the event.

Training & Team Development

• Partner with the Events/Sales team to review BEOs (Banquet Event Orders) and ensure the operations team understands the specific requirements for upcoming functions.
• Design and deliver comprehensive training programs focused on the "Art of Hospitality," including conflict resolution, upselling techniques, and guest engagement.
• Manage the recruitment lifecycle for FOH staff (Hosts, Servers, Bartenders, Support), ensuring a smooth and rigorous onboarding process.
• Conduct regular performance reviews, provide real‑time constructive feedback, and identify high‑potential employees for promotion.
• Lead briefings, shift handovers, and training sessions to reinforce operational and service standards.
• Foster a collaborative and positive work environment that reduces turnover and increases staff morale.

Roster & Staff Management

• Monitor staff attendance and compliance with company policies.
• Oversee staff scheduling software to ensure operational efficiency.
• Confirm manning levels to ensure adequate staffing for each outlet and shift.

Financial & Administrative

• Manage FOH labor budgets, optimizing schedules to meet targets while maintaining service standards.
• Oversee ordering and inventory for FOH supplies (glassware, cutlery, linens, uniforms).

Requirements

• A minimum of 3 - 5 years’ of management experience in high-volume hospitality (restaurants, hotels, or event venues).
• Strong communication, problem‑solving, motivational and people skills.
• Proficiency with modern POS systems and reservation management software.
• Proven track record managing both a‑la‑carte dining and banquet/event operations simultaneously.
• Exceptional emotional intelligence, ability to remain calm under pressure, and a genuine.
• Must be willing to work a flexible schedule, including weekends, and holidays as business dictates.