Operation Assistant Manager - Housekeeping

INFINIX HOSPITALITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management company in Singapore seeks a Shift Supervisor to oversee daily operations and ensure high standards of cleaning and customer satisfaction. Candidates must have at least 1 year of experience in the hotel sector and be able to work shifts, including nights and weekends. Strong customer service skills are essential for this role.

Qualifications

• At least 1 year of experience in a similar role in the hotel sector.
• Ability to work midnight shifts and extra hours including weekends.
• Excellent interpersonal skills to interact well with clients.

Responsibilities

• Supervise and coordinate assigned shift.
• Conduct daily pre-operation meetings.
• Ensure all cleaning works are carried out as scheduled.
• Attend to customer complaints.

Skills

Customer service skills

Ability to work in multiple locations

Ability to conduct training

Job description

Responsibilities

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties
2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery
3. Ensure all daily and periodic cleaning works are carried out as per schedule
4. Attend to complaints and ensure customers' satisfaction
5. Check on staff punctuality and discipline
6. Any other duties assigned by Superiors and Clients

Requirements

1. Able to work midnight shift
2. Able to work OT including weekends and public holidays.
3. Able to work in islandwide locations, and able to go to multiple locations daily.
4. Excellent customer service skills and able to interact well with clients
5. At least 1 year’s experience in similar role in hotel sector