Onsite Support Engineer

Goldtech Resources Pte Ltd; Singapore; Hybrid; SGD 40,000 - 65,000; Full time

Job summary

Goldtech Resources Pte Ltd seeks an experienced IT Support Specialist to provide both onsite and remote help desk support for end-user devices, apps, and IT services. You will manage onboarding/offboarding, license assignments, device prep, and access controls while maintaining asset records and assisting with AV systems for meetings.

The role requires strong familiarity with Microsoft 365 services, AD/Azure AD, and enterprise collaboration tools, plus setup and troubleshooting of endpoints,

Qualifications

• Provide onsite and remote IT support for end-user devices, applications and IT services.
• Support onboarding/offboarding: new user provisioning, 365 license assignment, device prep/deployment, access management and deactivation, asset recovery.
• Administer and support Microsoft 365: Outlook, Teams, Exchange, OneDrive, SharePoint, Office apps.
• Manage user accounts via Active Directory and Microsoft Entra ID (Azure AD).
• Configure, deploy and troubleshoot desktops, laptops, mobiles, printers and peripherals.
• Support meeting rooms and AV tech: Teams Rooms, video conferencing, projectors, displays, audio and room panels.
• Ensure meeting rooms are operational and provide real-time support during executive meetings.
• Troubleshoot network connectivity, VPN and end-user app issues.
• Maintain incident and service request records in the ITSM system.
• Coordinate with vendors and internal IT teams for resolution and projects.
• Support IT asset inventory management and lifecycle processes.

Responsibilities

• Provide onsite and remote IT support for end-user devices, applications, and IT services.
• Assist onboarding and offboarding activities, including account provisioning, license assignments, device preparation, access management and asset recovery.
• Administer and support Microsoft 365 services: Outlook, Teams, Exchange, OneDrive, SharePoint, and Office apps.
• Manage user accounts through Active Directory and Microsoft Entra ID (Azure AD).
• Configure, deploy, and troubleshoot desktops, laptops, mobile devices, printers and peripherals.
• Support meeting rooms, AV equipment and collaboration tech, including Teams Rooms and video systems.
• Ensure meeting rooms are fully operational and provide real-time support during meetings.
• Troubleshoot network connectivity, VPN and end-user application issues.
• Keep accurate incident and service request records in the ITSM platform.
• Coordinate with vendors and internal IT teams for issue resolution and project work.
• Support IT asset inventory management and lifecycle processes.

Skills

IT support

End-user support

Active Directory

Microsoft Entra ID

Microsoft 365

AV & conferencing

VPN & network issues

ITSM tools

VIP/executive support

Tools

Intune

Autopilot

Microsoft Teams Rooms

Job description

Responsibilities

• Provide onsite and remote IT support for end-user devices, applications, and IT services.
• Support user onboarding and offboarding activities, including: New user account provisioning, Microsoft 365 license assignment, Device preparation and deployment, Access management and user deactivation, Asset issuance and recovery
• Administer and support Microsoft 365 services: Outlook, Teams, Exchange, OneDrive, SharePoint, Microsoft Office Applications
• Manage user accounts through Active Directory and Microsoft Entra ID (Azure AD).
• Configure, deploy, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
• Provide support for meeting rooms, audiovisual (AV) equipment, and collaboration technologies, including: Microsoft Teams Rooms, Video conferencing system, Projectors and display screens, Audio systems and microphones, Room scheduling panels
• Ensure meeting rooms are fully operational and provide real-time support during executive and business-critical meetings.
• Troubleshoot network connectivity, VPN, and end-user application issues.
• Maintain accurate incident and service request records within the ITSM platform.
• Coordinate with vendors and internal IT teams for issue resolution and project implementation.
• Support IT asset inventory management and lifecycle processes.

Preferred / Good to have

• VIP / Executive Support experience, providing white-glove support to senior management and C-level executives.
• Experience with Microsoft Teams Rooms and enterprise AV solutions.
• Knowledge of Intune, Autopilot, and endpoint management.
• ITIL and Microsoft certifications are advantageous.