HIRING NOW - IT support / Onsite Desktop Engineer

ITCAN PTE. LIMITED; Singapore; Ibrido; SGD 33.000 - 47.000; Tempo pieno

Descrizione del lavoro

ITCAN PTE. LIMITED in Singapore is seeking an IT support specialist to provide onsite and remote desktop support to end users and manage imaging, deployment, and refresh cycles.

You will escalate incidents, maintain accurate records in the ticketing system, and develop and update technical documentation while ensuring IT policy compliance across multiple sites.

Competenze

• Experience providing desktop support to end users.
• Able to work across onsite and remote environments.
• Proficient in creating and maintaining technical docs.

Mansioni

• Provide onsite and remote desktop support services to end users.
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary.
• Perform desktop/laptop imaging and re-imaging activities.
• Support device deployment, replacement, and technology refresh exercises.
• Update and maintain accurate incident and service request records within the ticketing system.
• Create, update, and maintain work instructions, operational procedures, and technical documentation.
• Ensure compliance with IT policies, security standards, and operational procedures.
• Provide support for Microsoft Windows and Microsoft Office 365 related issues.
• Support users across different customer sites and locations as required.

Conoscenze

Desktop support

Escalation

Imaging

Device deployment

Documentation

IT security compliance

Windows & Office 365

Multi-site support

Strumenti

Microsoft Windows

Office 365

Descrizione del lavoro

Job Description & Requirements

• Provide onsite and remote desktop support services to end users
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required