Helpdesk Support Engineer

Enggsol Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Enggsol Pte Ltd is seeking an onsite IT support technician to address end-user issues, manage Microsoft 365 workloads, and ensure meeting rooms operate smoothly for business operations.

You will provide deskside support for devices, collaborate on incident resolution, and assist with onboarding/offboarding while maintaining asset inventory and coordinating hardware replacements.

Qualifications

• Experience in desktop/helpdesk/onsite support.
• Strong knowledge of Windows OS and Microsoft 365 suite.
• Basic networking understanding and problem solving.

Responsibilities

• Provide onsite support for laptops, desktops, printers, peripherals, and software issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Troubleshoot meeting room AV and conferencing issues including Teams Rooms, displays, microphones, cameras, and screen sharing.
• Log and manage incidents/service requests in ITSM tools.
• Support user onboarding/offboarding and device setup.
• Maintain IT asset inventory and coordinate hardware replacements.
• Escalate complex issues to relevant teams/vendors.
• Enhanced IT security and vulnerability patch management for all end-user IT devices.
• Analyzing helpdesk tickets and metrics to identify recurring problems and drive improvements.
• End-user IT operations & Support.

Skills

Windows OS

Microsoft 365

Networking basics

Onsite support

Customer service

Job description

Provide onsite technical support for end-user IT issues, Microsoft 365 applications, and meeting room systems. The role covers deskside support, incident resolution, device setup, user onboarding/offboarding, and ensuring meeting rooms function properly for business operations.

Responsibilities

• Provide onsite support for laptops, desktops, printers, peripherals, and software issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Troubleshoot meeting room AV and conferencing issues including Teams Rooms, displays, microphones, cameras, and screen sharing.
• Log and manage incidents/service requests in ITSM tools.
• Support user onboarding/offboarding and device setup.
• Maintain IT asset inventory and coordinate hardware replacements.
• Escalate complex issues to relevant teams/vendors.
• Enhanced IT security and vulnerability patch management for all end-user IT devices.
• Enhancing the AI helpdesk capabilities to improve the workflow and automation on routine IT.
• Analyzing the helpdesk tickets and Microsoft Intune metrics to understand the recurring problem to provide improvement solutions.
• Reworking IT SOP documentation to improve end-user experience.
• End-user IT operations & Support.
• Microsoft M365 ecosystem, including Copilot support.
• SharePoint-related requests and enhancements.
• Ongoing IT infrastructure improvement initiatives (server room and office network).
• Dedicated support for VIP users.

Requirements

• 2–5 years of desktop/helpdesk/onsite support experience.
• Strong knowledge of Windows, Microsoft 365, and basic networking.
• Experience supporting meeting room AV/conferencing systems.
• Good communication, troubleshooting, and customer service skills.