Senior IT Infrastructure Support Engineer

VINE INFOTECH PRIVATE LIMITED; Singapore; Hybrid; SGD 70,000 - 100,000; Full time

Job summary

VINE INFOTECH PRIVATE LIMITED is seeking an experienced IT Support Specialist to manage desktop and end-user computing for corporate users. The role covers Windows endpoint management, SCCM, M365, Active Directory, and enterprise authentication across on-site and remote environments.

Ideally you will have strong troubleshooting, incident handling, and customer service skills, with exposure to retail IT, POS systems, and multi-site operations.

Qualifications

• 12+ years of experience in desktop support, IT infrastructure support, and end-user computing.
• Strong experience supporting corporate users and enterprise IT environments.
• Hands-on experience with Windows endpoint management and SCCM.
• Experience supporting Microsoft 365, Active Directory, and enterprise authentication.
• Experience in onsite and remote technical support.
• Exposure to retail technology, POS systems, and multi-site IT operations.
• Experience managing IT assets, hardware deployments, and equipment lifecycle activities.
• Strong troubleshooting, incident management, and escalation-handling skills.
• Excellent customer service, communication, and coordination capabilities.

Skills

Desktop support

IT infrastructure

End-user computing

Customer service

Troubleshooting

Incident management

Tools

SCCM / Endpoint Configuration Manager

Active Directory

ServiceNow / ITSM

VMware / vSphere

PowerShell scripting

MFA / Windows Hello / Zscaler

POS systems

LAN/Wi-Fi / TCP/IP

Job description

Desired Candidate Profile

• 12+ years of experience in desktop support, IT infrastructure support, and end-user computing.
• Strong experience supporting corporate users and enterprise IT environments.
• Hands-on experience with Windows endpoint management and SCCM.
• Experience supporting Microsoft 365, Active Directory, and enterprise authentication.
• Experience in onsite and remote technical support.
• Exposure to retail technology, POS systems, and multi-site IT operations.
• Experience managing IT assets, hardware deployments, and equipment lifecycle activities.
• Strong troubleshooting, incident management, and escalation-handling skills.
• Excellent customer service, communication, and coordination capabilities.

Required Technical Skills

• Windows 10/11, Windows Server
• Microsoft 365, Outlook, Teams, and OneDrive.
• Microsoft SCCM / Endpoint Configuration Manager.
• Windows imaging, application deployment, and patch management.
• Active Directory and user account administration.
• ServiceNow, BM Remedy, ITSM
• LAN/Wi-Fi, TCP/IP, DHCP, DNS, switches, and access points.
• VMware / vSphere infrastructure support.
• PowerShell scripting and automation.
• POS systems, receipt printers, and retail IT infrastructure.
• Microsoft Teams Rooms and meeting-room AV support.
• MFA, Windows Hello, endpoint security, and Zscaler.
• IT asset management, vendor coordination, and hardware lifecycle management.

Preferred Certifications & Training

• Microsoft SCCM / Endpoint Configuration Manager Training.
• VMware vSphere ESXi and vCenter Administration.
• Microsoft Windows and infrastructure administration training.