Onsite IT Support & Asset Specialist

ORION PROJECT SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Orion Group Life Sciences is seeking a Site Services Technician in Tuas, Singapore, on an initial 12-month contract with potential to extend. The role provides hands-on IT support to employees, contractors and partners, including deskside troubleshooting, device and asset management, onboarding and offboarding, and meeting room support.

You will work within the Site Services team, following ITSM, security and compliance processes, coordinating with infrastructure groups and vendors to keep sites

Qualifications

• Experience providing deskside or end-user IT support in a corporate environment.
• Strong troubleshooting skills across Windows devices, peripherals and workplace technologies.
• Familiarity with ITSM tools such as ServiceNow.
• Experience with IT asset management, device deployment and lifecycle support.
• Strong communication, customer service and problem-solving skills.
• Ability to work independently, manage priorities and collaborate with users, IT teams and vendors.
• Ability to follow established procedures and maintain accurate documentation within a regulated environment.

Responsibilities

• End-User Support: Troubleshoot and resolve issues with Windows laptops, desktops, mobile devices, printers and peripherals.
• Asset Management: Maintain IT inventory, update asset records in ServiceNow, audits and manage device deployment, returns and lifecycle activities.
• Onboarding & Offboarding: Prepare hardware and access for new starters, retrieve equipment from leavers and ensure completion of relevant processes.
• Meeting & Executive Support: Provide technical assistance for meeting rooms, AV equipment, Teams/Zoom, executive visits and site events.
• Infrastructure Support: Act as onsite smart hands for Network, Server, Telecom and other IT teams, performing approved physical tasks and coordinating vendor visits.
• IT Administration: Maintain local support documentation, runbooks and knowledge articles, and assist with office moves, hardware refreshes and site projects.
• Service Management: Manage incidents, requests and changes through ServiceNow, maintaining accurate ticket records and meeting expected response times.
• Collaboration & Escalation: Work with the Service Desk, regional IT teams and vendors to resolve issues, escalation where necessary and provide clear updates to stakeholders.
• Compliance & Security: Follow IT security, data protection, EHS, GMP/GxP and site-specific procedures, maintaining accurate and audit-ready documentation.

Skills

End-user support

Windows troubleshooting

ITSM familiarity

IT asset management

Communication

Independent work

Vendor collaboration

Tools

ServiceNow

Job description

Orion Group Life Sciences is seeking a Site Services Technician in Tuas, Singapore, on an initial 12-month contract with potential to extend. The role provides hands-on IT support to employees, contractors and partners, including deskside troubleshooting, device and asset management, onboarding and offboarding, and meeting room support.

You will work within the Site Services team, following ITSM, security and compliance processes, coordinating with infrastructure groups and vendors to keep sites