IT Technician

NUSANTARA PRIME CONSULTING PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

NUSANTARA PRIME CONSULTING PTE. LTD. is seeking an experienced IT Support Technician to join our onsite team in Singapore.

You will resolve Windows and peripheral issues, manage devices, and support onboarding, offboarding, and asset lifecycle processes with precision and compliance. You will collaborate with Service Desk, BTS teams, and vendors to ensure smooth conference room AV, meeting support, and site operations, while maintaining runbooks and security practices in a fast-paced corporate

Qualifications

• 3+ years’ experience providing deskside or end-user IT support in a corporate environment.
• Strong troubleshooting skills for Windows devices, peripherals, and standard workplace technologies.
• Familiarity with ITSM tools such as ServiceNow.
• Experience with asset tracking, device deployment, and lifecycle support.
• Ability to communicate effectively with users, peers, leadership, and vendors.
• Strong customer service mindset and professionalism.
• Ability to follow procedures, maintain documentation, and work within compliance requirements.
• Willing to work in Tuas.

Responsibilities

• End-User Device Support including Windows laptops/desktops, peripherals, and mobile devices.
• Asset and Inventory Management including local inventory, asset records, audits, and lifecycle activities.
• Onboarding and Offboarding including first-day setup and deprovisioning upon exits.
• Meeting, Event, and Executive Support including AV setup and troubleshooting.
• Smart Hands for Infrastructure Teams acting as onsite physical support for network/server/telecom teams.
• Local IT Administration including runbooks, space security, and site documentation.
• Ticket and Service Management using ServiceNow with proper notes and time entries.
• Collaboration and Escalation with Service Desk, BTS teams, regional leaders, and vendors; maintain updates.
• Compliance, Safety, Security including training, data protection, and audit-ready documentation.

Skills

Deskside support

Windows troubleshooting

ITSM tools

Asset tracking

Communication

Customer service

Documentation

Tools

ServiceNow

Job description

Responsibilities:

End-User Device Support

• Troubleshoot and resolve issues with Windows laptops and desktops, monitors, docking stations, mobile devices, printers, scanners, headsets, and other standard peripherals.

• Provide best-effort support for Mac devices, where applicable.

• Perform hardware repairs, replacements, or coordinate warranty/service vendor support as needed.

• Reimage, upgrade, configure, retire, and dispose of devices in accordance with company procedures and e-waste requirements.

Asset and Inventory Management

• Maintain local inventory of end-user devices, loaners, spare equipment, and consumables.

• Update asset records in ServiceNow or other approved asset systems.

• Conduct inventory audits and reconcile discrepancies.

• Manage device lifecycle activities including deployment, swap, return, and retirement.

Onboarding and Offboarding

• Support first-day setup for new employees and contractors, including hardware, accounts, and access readiness.

• Coordinate retrieval of equipment and ensure proper deprovisioning during employee or contractor exits.

• Follow offboarding checklists to ensure compliance, asset recovery, and timely closure of access requests.

Meeting, Event, and Executive Support

• Provide technical support for conference rooms, town halls, VIP visits, and site events.

• Assist with meeting room AV, collaboration tools, Teams/Zoom setup, and related troubleshooting.

• Escalate advanced AV or telepresence issues to the appropriate support team or vendor.

Smart Hands for Infrastructure Teams

• Act as the onsite physical support resource for Network, Server, Telecom, and other BTS teams.

• Perform approved tasks such as power cycling equipment, swapping components, verifying indicators, or escorting vendors.

• Follow instructions from expert teams and elevate issues beyond onsite scope.

Local IT Administration

• Maintain local runbooks, site knowledge articles, contact lists, and support documentation.

• Help keep IT spaces secure, organized, and compliant with local policy.

• Support local IT projects such as office moves, conference room setup, hardware refreshes, or site expansions.

Ticket and Service Management

• Manage incidents, service requests, tasks, and changes in ServiceNow.

• Maintain accurate notes, updates, resolution details, and time entries.

• Monitor queue health, respond to alerts, and ensure tickets are acted on within expected timeframes.

• Follow IT change management and approval processes for work requiring formal change control.

Collaboration and Escalation

• Work closely with the Service Desk, other BTS support teams, regional leaders, and approved vendors.

• Escalate issues appropriately when problems fall outside scope, access, or expertise.

• Provide clear updates to users and stakeholders throughout issue resolution.
  Partner with the Site Service Leader or regional manager on operational priorities,

• escalations, and process gaps.

Compliance, Safety, and Security

• Complete all required onboarding, security, and site-specific training before working independently.

• Follow company security, confidentiality, and data protection requirements.

• Adhere to EHS, GMP, GxP, and site-specific procedures when supporting regulated environments.

• Maintain audit-ready documentation and comply with all local and enterprise policies.

• Handle more complex and escalated incidents independently, including recurring and multi-user issues, and drive them to resolution

• Act as a point of contact for Site Service Technician I and provide day-to-day guidance and knowledge sharing.

• Lead or coordinate local projects such as office moves, hardware refreshes, and conference room setups.

• Contribute to improving runbooks, knowledge articles, and site support processes.

Requirements:

• 3+ years’ Experience providing deskside or end-user IT support in a corporate environment.

• Strong troubleshooting skills for Windows devices, peripherals, and standard workplace technologies.

• Familiarity with ITSM tools such as ServiceNow.

• Experience with asset tracking, device deployment, and lifecycle support

• Ability to communicate effectively with users, peers, leadership, and vendors.

• Strong customer service mindset and professionalism.

• Ability to follow procedures, maintain documentation, and work within compliance requirements.

• Willing to work in Tuas.

Contract Duration: 12 months