Site Services Technician II

Anter Consulting Pte. Ltd.; Singapore; In loco; SGD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Anter Consulting Pte. Ltd. in Singapore is seeking a Site Services Technician II to join the Site Services team for a 12-month, office-hours contract providing on-site IT support to employees, contractors and business partners.

The role includes troubleshooting Windows devices, managing asset lifecycles in ServiceNow, supporting AV for meetings and events, and coordinating vendor services while ensuring compliance with GMP, EHS and security requirements.

Competenze

• Minimum 1 year of IT services experience providing deskside or end-user support in a corporate environment.
• Strong troubleshooting skills for Windows devices, peripherals and standard workplace technologies.
• Familiarity with ITSM tools such as ServiceNow.
• Experience with asset tracking, device deployment and lifecycle support.
• Excellent communication and customer service mindset.
• Ability to follow procedures and maintain documentation in compliance with security, EHS, GMP and GxP.

Mansioni

• Troubleshoot and resolve issues with Windows laptops and desktops, peripherals and mobile devices.
• Perform hardware repairs, replacements and coordinate warranty/service with vendors.
• Reimage, upgrade, configure, retire and dispose of devices per procedures.
• Maintain local inventory and update asset records in ServiceNow.
• Support first-day setup for new joiners and asset recovery on offboarding.
• Provide AV and conferencing room support for meetings and events.
• Onsite support for Network/Server/Telecom teams as needed.
• Manage incidents and service requests in ServiceNow following change processes.
• Document runbooks and support local IT projects like moves and hardware refreshes.
• Adhere to security, EHS, GMP and GxP procedures in regulated environments.
• Lead or assist Level II incidents and guide junior colleagues on local projects.

Conoscenze

Windows support

IT troubleshooting

Asset tracking

End-user support

ServiceNow

Communication skills

Strumenti

ServiceNow

Descrizione del lavoro

We are seeking a Site Services Technician II to join the Site Services team of a global life sciences company in Singapore. This is a 12-month, office-hours contract role providing on-site, hands-on IT support to employees, contractors and business partners.

Key Responsibilities

• Troubleshoot and resolve issues with Windows laptops and desktops, monitors, docking stations, mobile devices, printers, scanners, headsets and other peripherals (best-effort support for Mac devices)
• Perform hardware repairs and replacements, or coordinate warranty and vendor service
• Reimage, upgrade, configure, retire and dispose of devices in line with company procedures and e-waste requirements
• Maintain local inventory of devices, loaners, spares and consumables, update asset records in ServiceNow, conduct audits and manage the device lifecycle
• Support first-day setup for new joiners and follow offboarding checklists for asset recovery and access closure
• Provide technical support for conference rooms, town halls, VIP visits and site events, including AV and Teams/Zoom setup
• Act as onsite smart hands for Network, Server, Telecom and other IT teams (power cycling, swapping components, escorting vendors)
• Manage incidents, service requests, tasks and changes in ServiceNow, following change management processes
• Maintain runbooks, knowledge articles and support documentation, and support local projects such as office moves and hardware refreshes
• Adhere to security, EHS, GMP and GxP procedures when supporting regulated environments
• Level II scope: handle complex and escalated incidents independently, guide Site Services Technician I colleagues, and lead or coordinate local projects

Requirements

• Minimum 1 year of IT services experience providing deskside or end-user support in a corporate environment
• Strong troubleshooting skills for Windows devices, peripherals and standard workplace technologies
• Familiarity with ITSM tools such as ServiceNow
• Experience with asset tracking, device deployment and lifecycle support
• Strong communication skills and a customer service mindset
• Able to follow procedures, maintain documentation and work within compliance requirements