Onsite Enterprise Programs Lead - Customer Success & Ops

Agilent Technologies, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Agilent Technologies, Inc. in Singapore seeks an Enterprise Program Coordinator to manage day-to-day operations for customer programs, coordinating services with internal and external partners.

You will ensure timely responses to inquiries and uphold an excellent customer experience in partnership with cross-functional teams. Key duties include planning and scheduling technical services, processing quotations, POs and invoices, and maintaining accurate program documentation in a compliant

Qualifications

• Degree in scientific or technical field is preferred but not required.
• 1-2 years experience in a similar environment for higher levels.
• Strong customer service and communication skills.

Responsibilities

• Coordinate scheduled and reactive/unplanned services for customers with internal and external partners.
• Direct customer inquiries to appropriate parties and ensure timely responses.
• Collaborate with cross-functional teams to define challenges, develop and implement solutions.
• Maintain compliance and accurate documentation for programs and invoicing.

Skills

Customer service

Planning

Interpersonal skills

Cross-functional collaboration

Education

Bachelor's degree (preferred)

Tools

SAP

Microsoft Office

Job description

Agilent Technologies, Inc. in Singapore seeks an Enterprise Program Coordinator to manage day-to-day operations for customer programs, coordinating services with internal and external partners.

You will ensure timely responses to inquiries and uphold an excellent customer experience in partnership with cross-functional teams. Key duties include planning and scheduling technical services, processing quotations, POs and invoices, and maintaining accurate program documentation in a compliant