Enterprise Program Coordinator

Agilent Technologies, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Agilent Technologies, Inc. in Singapore seeks an Enterprise Program Coordinator to manage day-to-day operations for customer programs, coordinating services with internal and external partners.

You will ensure timely responses to inquiries and uphold an excellent customer experience in partnership with cross-functional teams. Key duties include planning and scheduling technical services, processing quotations, POs and invoices, and maintaining accurate program documentation in a compliant

Qualifications

• Degree in scientific or technical field is preferred but not required.
• 1-2 years experience in a similar environment for higher levels.
• Strong customer service and communication skills.

Responsibilities

• Coordinate scheduled and reactive/unplanned services for customers with internal and external partners.
• Direct customer inquiries to appropriate parties and ensure timely responses.
• Collaborate with cross-functional teams to define challenges, develop and implement solutions.
• Maintain compliance and accurate documentation for programs and invoicing.

Skills

Customer service

Planning

Interpersonal skills

Cross-functional collaboration

Education

Bachelor's degree (preferred)

Tools

SAP

Microsoft Office

Job description

## Enterprise Program CoordinatorApply: Singapore-Yishun: Full time: Posted Today: 4040436## **Job Description*** The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.* The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.* Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.## ## **Qualifications*** Degree in scientific or technical field is preferred but not required.* 1 -2 years experience at higher levels working in similar environment for advanced job levels + Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred* Strong customer service skills* Strong planning and organizational skills **Desired Skills / Knowledge:** **Experience and Qualities*** Experience in understanding and processing technical service quotations, purchase order, and invoices* Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure)* Demonstrated ability to manage large volumes of information at high level of detail**People** **Skills*** Strong interpersonal skills, able to build effective working relationships with customers and business partners* Effective communication skills, written and verbal* Experience in customer service role, managing technical services* Able to work in a highly cross functional environment.**Situational*** Adaptable, ability to quickly assess situations and determine reasonable course of action* Demonstrates strong focus on customer success* Solution oriented mindset**Technical Experience*** Experience operating with/in laboratory settings is strong advantage* Experience working in SAP environment or equivalent* Proficient with basic Microsoft Office tools**Additional Details**This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**No## **Shift:**Day## **Duration:**No End Date## **Job Function:**Customer Service