Enterprise Program Coordinator for Customer Success

IN01 Agilent Technologies (International); Singapore; Presencial; SGD 60 000 - 90 000; Tempo integral

Resumo da oferta

Agilent Technologies is seeking an Enterprise Program Coordinator (EPC) to drive delivery of Enterprise Solutions and ensure operational excellence for assigned programs. You will coordinate all scheduled and reactive services, act as the customer’s day-to-day liaison, and work with partners to implement solutions in daily operations.

The EPC will be onsite with customers and contribute to a broad range of duties defined in program agreements, with a focus on delivering a differentiated customer

Qualificações

• Degree in scientific or technical field preferred but not required.
• 1-2 years experience in a similar environment for advanced job levels.
• Basic knowledge of GxP/compliant environments, guidelines, and requirements preferred.
• Strong customer service skills.

Responsabilidades

• Coordinate all scheduled and reactive services for the customer.
• Act as the primary day-to-day operational contact for program needs and route inquiries appropriately.
• Work with cross-functional teams to define customer challenges, develop solutions, and implement them in operations.
• Be onsite as part of the customer team and execute duties per program agreements.

Conhecimentos

Customer service

Planning

Cross-functional teamwork

Communication

Formação académica

Degree in scientific or technical field

Ferramentas

SAP

Microsoft Office

Descrição da oferta de emprego

Agilent Technologies is seeking an Enterprise Program Coordinator (EPC) to drive delivery of Enterprise Solutions and ensure operational excellence for assigned programs. You will coordinate all scheduled and reactive services, act as the customer’s day-to-day liaison, and work with partners to implement solutions in daily operations.

The EPC will be onsite with customers and contribute to a broad range of duties defined in program agreements, with a focus on delivering a differentiated customer