Global Order & Customer Success Specialist

Agilent Technologies, Inc.; Singapore; On-site; SGD 50,000 - 76,000; Full time

Job summary

Agilent Technologies is seeking a Customer Service professional to own end-to-end order management, from order capture through delivery and invoicing. You will address complex cases, liaise with sales, manufacturing, logistics and service delivery, and support Korea market with English and Korean communications.

The role requires a Bachelor’s/Master’s degree, strong MS Office skills, SAP ERP experience, and meticulous attention to detail.

Qualifications

• Bachelor's or Master's degree or equivalent experience.
• Strong communication, both written and spoken English; Korean proficiency is a plus.

Responsibilities

• Provide pre-sales or post-sales consulting on order fulfillment, returns, invoicing and contract issues.
• Coordinate end-to-end customer experience from order to delivery and invoicing.
• Collaborate with sales, manufacturing, logistics and service delivery to resolve inquiries.

Skills

Communication skills

MS Office proficiency

SAP ERP experience

Attention to detail

Korean language ability

Education

Bachelor's or Master's degree

Tools

SAP ERP

MS Office (Word, Excel, PowerPoint)

Job description

Agilent Technologies is seeking a Customer Service professional to own end-to-end order management, from order capture through delivery and invoicing. You will address complex cases, liaise with sales, manufacturing, logistics and service delivery, and support Korea market with English and Korean communications.

The role requires a Bachelor’s/Master’s degree, strong MS Office skills, SAP ERP experience, and meticulous attention to detail.