Global Customer Operations Lead (Order-to-Delivery)

Agilent Technologies, Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Agilent Technologies, Inc. seeks a Customer Operations Specialist in Singapore to provide exceptional customer service support and manage order fulfillment processes. Responsibilities include consulting on customer inquiries, resolving complex issues across multiple regions, and ensuring a seamless end-to-end customer experience.

The ideal candidate will have 2+ years of experience in customer service, proficiency in MS Office, and bilingual communication skills in English and Korean. The role demands a detail-oriented, proactive problem solver with a customer-centric mindset. Join us in a fast-paced, multicultural environment!

Qualifications

• 2+ years of relevant work experience in customer service operations.
• Capability to communicate professionally, manage customer queries via telephony and emails.
• Ability to work in a fast-paced, culturally diverse environment.

Responsibilities

• Provides pre-sales/post-sales consulting to Agilent customers.
• Manages end-to-end customer experience from order to installation.
• Acts as a liaison to resolve customer inquiries across internal organizations.

Skills

Customer service operations

Order processing/fulfillment

Excellent communication skills in English and Korean

Proficiency in MS Office

Knowledge in SAP or ERP systems

Problem-solving skills

Team player

Education

Diploma or University Degree

Tools

MS Office

SAP or similar ERP system

Job description

Agilent Technologies, Inc. seeks a Customer Operations Specialist in Singapore to provide exceptional customer service support and manage order fulfillment processes. Responsibilities include consulting on customer inquiries, resolving complex issues across multiple regions, and ensuring a seamless end-to-end customer experience.

The ideal candidate will have 2+ years of experience in customer service, proficiency in MS Office, and bilingual communication skills in English and Korean. The role demands a detail-oriented, proactive problem solver with a customer-centric mindset. Join us in a fast-paced, multicultural environment!