Onsite Desktop Hardware Engineer & Asset Specialist

STEFANINI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 3,000 - 4,500; Full time

Job summary

STEFANINI SINGAPORE PTE. LTD. seeks a Field Hardware Support Technician to troubleshoot, repair, and maintain hardware, manage ServiceNow tickets, and support onsite projects across sites in Singapore.

You will perform break/fix replacements, asset inventories, OEM coordination, and end-user device troubleshooting. Ideal candidates will have robust troubleshooting skills, the ability to work independently and in teams, and willingness to travel locally as needed.

Qualifications

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information to technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment up to 50 pounds and engaging in labor related duties of connecting computer equipment.

Responsibilities

• Troubleshooting and repairing hardware issues.
• Urgent break/fix replacements in accordance with Knowledge Base Articles and work instructions.
• Preventative maintenance (e.g., lifecycle).
• Troubleshooting HW issues on end user devices.
• Proper utilization of ServiceNow.
• ServiceNow queue management and ticket follow-up.
• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party.
• Critical project support involving hardware and/or high-touch user experience.
• Perform comprehensive site hardware asset inventory.
• Maintain consumable device inventory count.
• Conduct spare part and loaner pool management.
• Support IMACR/D requests.
• Engage OEM for warranty repairs and follow up on status.
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

Job description

STEFANINI SINGAPORE PTE. LTD. seeks a Field Hardware Support Technician to troubleshoot, repair, and maintain hardware, manage ServiceNow tickets, and support onsite projects across sites in Singapore.

You will perform break/fix replacements, asset inventories, OEM coordination, and end-user device troubleshooting. Ideal candidates will have robust troubleshooting skills, the ability to work independently and in teams, and willingness to travel locally as needed.