On-Site Field Service Technician (Hardware & Software)

DIEBOLD NIXDORF SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

DIEBOLD NIXDORF SINGAPORE PTE. LTD. is seeking a proactive Field Service Technician to install, debug and maintain hardware and software on customer premises across an assigned territory.

You will perform preventive maintenance, hardware repairs at component level and train customers on product usage. The role requires strong English and Mandarin communication and is based in Singapore with visa sponsorship for eligible candidates.

Qualifications

• 1–2 years of field service experience.
• Strong verbal English and Mandarin communication.
• Based in Singapore or willing to relocate; visa sponsorship available.

Responsibilities

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and/or in conjunction with more experienced technicians performs incident handling and troubleshooting.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Skills

Troubleshooting

Customer service

English & Mandarin

Job description

DIEBOLD NIXDORF SINGAPORE PTE. LTD. is seeking a proactive Field Service Technician to install, debug and maintain hardware and software on customer premises across an assigned territory.

You will perform preventive maintenance, hardware repairs at component level and train customers on product usage. The role requires strong English and Mandarin communication and is based in Singapore with visa sponsorship for eligible candidates.