Deskside Technician I: Hands-on IT Support & Troubleshooting

Stefanini; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Stefanini is seeking an experienced desk-side IT support professional in Singapore to provide hands-on hardware and software support onsite. You will diagnose and repair end-user systems, manage printer and peripheral issues, perform virus detection and eradication, and troubleshoot connectivity across network devices.

Strong AD, Office, and VPN experience are required for effective user support. Qualified candidates bring 3+ years in corporate support, familiarity with Lenovo hardware, and

Qualifications

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, BitLocker, SCCM, and RDP

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Skills

Desk side support

Windows troubleshooting

Customer service

Wireless connectivity troubleshooting

VPN usage

Tools

Active Directory

Microsoft Office 2007/2016 (Lync, OWA, Outlook 2016)

Printer hardware support

Symantec Endpoint Protection

BitLocker

SCCM

RDP

Lenovo hardware

Job description

Stefanini is seeking an experienced desk-side IT support professional in Singapore to provide hands-on hardware and software support onsite. You will diagnose and repair end-user systems, manage printer and peripheral issues, perform virus detection and eradication, and troubleshoot connectivity across network devices.

Strong AD, Office, and VPN experience are required for effective user support. Qualified candidates bring 3+ years in corporate support, familiarity with Lenovo hardware, and