Onboarding Specialist

Shopee; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent e-commerce platform located in Singapore is seeking a driven individual for the role of Onboarding & Initiatives Associate/Senior Associate. You will manage seller onboarding, collaborate with local teams, and optimise processes for Fulfilled-by-Shopee. Ideal candidates will possess a Bachelor's Degree and strong communication skills. Fresh graduates are encouraged to apply. The position offers an opportunity to work in a dynamic and collaborative environment focused on growth.

Qualifications

• Comfortable in a dynamic and collaborative environment with multiple stakeholders.
• Analytical and innovative problem-solver with a strong ability to implement solutions.
• Prior experience in e-commerce, fulfilment, logistics, or sales is an advantage.

Responsibilities

• Drive and manage the onboarding journey for sellers joining Fulfilled-by-Shopee.
• Collaborate with local teams to capitalise on new seller acquisition opportunities.
• Design and implement processes to optimise onboarding workflows.
• Oversee and grow Shopee-Certified Enablers by monitoring performance.

Skills

Strong communication skills

Analytical problem-solving

Project management

Interpersonal skills

Cross-functional collaboration

Education

Bachelor’s Degree in any related field

Job description

Team Description

We are looking for a driven and passionate individual to join the Fulfilled-by-Shopee (FBS) Business Development team. As an Onboarding & Initiatives Associate / Senior Associate, you will play a key role in accelerating the growth of Shopee’s warehousing and fulfilment business.

You will take ownership of the end-to-end onboarding process—from seller pitching and contract signing to coordinating with cross-functional teams for smooth operational roll‑out. You’ll also lead strategic initiatives, such as managing key partners under the Shopee‑Certified Enablers Programme, and work to improve partner success.

Key Responsibilities

• Drive and manage the end-to-end onboarding journey for sellers joining Fulfilled‑by‑Shopee, including direct client engagement
• Collaborate with cross‑functional local teams to identify and capitalise on new seller acquisition and onboarding opportunities
• Design and implement internal processes to optimise onboarding workflows and maximise conversion rates; partner with internal stakeholders—such as Relationship Managers, Warehouse Operations, Finance, and Legal—to ensure a seamless onboarding experience and resolve any operational bottlenecks
• Oversee and grow Shopee‑Certified Enablers by monitoring and improving their operational and commercial performance

What We're Looking For

• Bachelor’s Degree in any related field
• Fresh graduates are welcomed
• Comfortable in a dynamic and collaborative environment with multiple internal and external stakeholders
• Strong communication and interpersonal skills; prior experience working cross‑functionally is a plus
• Analytical and innovative problem‑solver with a strong ability to design and implement practical solutions
• Excellent project management and process optimisation skills, with a keen eye for detail
• Previous experience in e-commerce, fulfilment, logistics, or sales is a strong advantage