On-Site Solutions Engineer — .NET & SQL Expert

dormakaba International Holding AG; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Flexi-benefits

Company transport (3 pick-up points)

Job summary

dormakaba International Holding AG in Singapore invites applications for a Solution Engineer responsible for on-site technical support, configuration and troubleshooting of deployed software and hardware devices, collaborating with developers throughout the lifecycle.

You will work with .NET and SQL to maintain OTP software and assist in bug investigation and feature enhancements, while ensuring customer satisfaction and continuous improvements.

Qualifications

• NITEC/Diploma in IT with 1-2 years of relevant IT experience.
• Basic IT knowledge and troubleshooting skills.
• Basic TCP/IP networking and structured cabling knowledge.
• Knowledge in cyber security.
• Own transport preferred for travel to customer sites.

Responsibilities

• Perform on-site technical support including installation, preventive maintenance, configuration, operation and troubleshooting of deployed software and hardware devices.
• Manage customer enquiries relating to technical and service problems with tact and courtesy
• Practice continuous improvement by staying up-to-date with new knowledge of equipment modifications, new systems and related technical information
• Maintains deployed software using .NET and SQL programming for the OTP software/devices for our customers
• Work with software developer to investigate applications bugs to identify faults in application logic
• Work with software developer to analyze, design, program, debug and modifies software enhancement
• Provide on-site customer support to ensure optimal system functionalisty and customer’s satisfaction.
• Design, implement, test, document and deliver large-scale, multi-tiered, distributed or embedded software applications, tools, systems

Skills

On-site support

Networking basics

Windows troubleshooting

Cyber security

Education

NITEC/Diploma in IT

Tools

.NET

SQL

Job description

dormakaba International Holding AG in Singapore invites applications for a Solution Engineer responsible for on-site technical support, configuration and troubleshooting of deployed software and hardware devices, collaborating with developers throughout the lifecycle.

You will work with .NET and SQL to maintain OTP software and assist in bug investigation and feature enhancements, while ensuring customer satisfaction and continuous improvements.