On-site & Remote Desktop Support Engineer

SYNC IN MOTION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SYNC IN MOTION PTE. LTD. in Singapore is seeking a Motion Desktop Support Engineer to provide technical assistance for client-side hardware and software. The role involves troubleshooting, maintenance, and user account management, requiring excellent communication skills and teamwork.

The ideal candidate should be proficient in diagnosing technical issues and provide high-quality user support, all while maintaining relationships with clients. The position is based in Bishan.

Qualifications

• Excellent communication skills required for user support and troubleshooting.
• Ability to manage user accounts and assist with software installations.
• Knowledge of technical support practices and IT peripherals.

Responsibilities

• Troubleshoot hardware and software issues for end-users on-site and remotely.
• Manage user accounts and provide technical assistance.
• Install and configure software, maintain IT peripherals, and back up data.
• Handle IT-related requests, track incidents, and follow up with vendors.
• Maintain strong client relationships and provide excellent customer service.

Skills

Strong verbal and written communication skills

Ability to diagnose and resolve technical issues

Knowledge of operating systems, software, and hardware

Ability to work effectively with colleagues and clients

Resourcefulness and the ability to work independently

Basic programming knowledge (C, C++, SQL)

Job description

SYNC IN MOTION PTE. LTD. in Singapore is seeking a Motion Desktop Support Engineer to provide technical assistance for client-side hardware and software. The role involves troubleshooting, maintenance, and user account management, requiring excellent communication skills and teamwork.

The ideal candidate should be proficient in diagnosing technical issues and provide high-quality user support, all while maintaining relationships with clients. The position is based in Bishan.