Desktop Support Engineer

SYNC IN MOTION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SYNC IN MOTION PTE. LTD. in Singapore is seeking a Motion Desktop Support Engineer to provide technical assistance for client-side hardware and software. The role involves troubleshooting, maintenance, and user account management, requiring excellent communication skills and teamwork.

The ideal candidate should be proficient in diagnosing technical issues and provide high-quality user support, all while maintaining relationships with clients. The position is based in Bishan.

Qualifications

• Excellent communication skills required for user support and troubleshooting.
• Ability to manage user accounts and assist with software installations.
• Knowledge of technical support practices and IT peripherals.

Responsibilities

• Troubleshoot hardware and software issues for end-users on-site and remotely.
• Manage user accounts and provide technical assistance.
• Install and configure software, maintain IT peripherals, and back up data.
• Handle IT-related requests, track incidents, and follow up with vendors.
• Maintain strong client relationships and provide excellent customer service.

Skills

Strong verbal and written communication skills

Ability to diagnose and resolve technical issues

Knowledge of operating systems, software, and hardware

Ability to work effectively with colleagues and clients

Resourcefulness and the ability to work independently

Basic programming knowledge (C, C++, SQL)

Job description

An Motion Desktop Support Engineer is an IT support role focused on providing technical assistance for client-side hardware and software, including troubleshooting, installation, and maintenance of IT peripherals, and user account management. The role requires excellent communication skills and the ability to work independently and as part of a team to resolve user issues for clients.

Key Responsibilities

• User Support: Troubleshoot hardware and software issues for end-users, both on-site and remotely.
• Technical Assistance: Manage user accounts, provide application support, and assist with installations and migrations.
• Maintenance: Install and configure software, maintain IT peripherals, and perform data backups.
• Issue Resolution: Handle IT-related requests, track incidents, and follow up with vendors to resolve problems.
• Client Interaction: Maintain strong client relationships and provide a high level of customer service.

Required Skills

• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to diagnose and resolve technical issues effectively.
• Technical Proficiency: Knowledge of operating systems, software, and hardware.
• Teamwork: Ability to work effectively with colleagues and clients.
• Initiative: Resourcefulness and the ability to work independently.
• Some basic programming understanding preferred. e.g C,C++ sql and etc

Main Working Location - Bishan