On-Site IT Support Engineer: Customer-Facing Troubleshooter

TRAKOMATIC PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

TRAKOMATIC PTE. LTD. in Singapore is seeking a technician to deploy and debug applications on-site, and to provide both remote and on-site customer support. You will work with customers to resolve inquiries and issues, diagnose problems, and log all interactions to help improve the product.

Requirements include an ITE Diploma in Engineering/IT, strong English communication, and experience with Windows command line, IIS, and SQL. Teamwork and agile task management are essential to success.

Qualifications

• Experience with on-site deployment and customer support.
• ITE Diploma in Engineering/Information Technology.
• Fluent English communication, both spoken and written.

Responsibilities

• On-site deployment and debugging of the application.
• Deliver service and support to customers remotely and on-site.
• Collaborate with product developers to visit customers for serious issues.
• Log and maintain records of customer queries and issues.
• Stay updated with system information and changes.

Skills

On-site deployment

Debugging

Customer support

AGILE task management

English communication

Education

ITE Diploma in Engineering/IT

Tools

Windows command line

IIS

SQL

Job description

TRAKOMATIC PTE. LTD. in Singapore is seeking a technician to deploy and debug applications on-site, and to provide both remote and on-site customer support. You will work with customers to resolve inquiries and issues, diagnose problems, and log all interactions to help improve the product.

Requirements include an ITE Diploma in Engineering/IT, strong English communication, and experience with Windows command line, IIS, and SQL. Teamwork and agile task management are essential to success.