IT Support Engineer

TRAKOMATIC PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

TRAKOMATIC PTE. LTD. in Singapore is seeking a technician to deploy and debug applications on-site, and to provide both remote and on-site customer support. You will work with customers to resolve inquiries and issues, diagnose problems, and log all interactions to help improve the product.

Requirements include an ITE Diploma in Engineering/IT, strong English communication, and experience with Windows command line, IIS, and SQL. Teamwork and agile task management are essential to success.

Qualifications

• Experience with on-site deployment and customer support.
• ITE Diploma in Engineering/Information Technology.
• Fluent English communication, both spoken and written.

Responsibilities

• On-site deployment and debugging of the application.
• Deliver service and support to customers remotely and on-site.
• Collaborate with product developers to visit customers for serious issues.
• Log and maintain records of customer queries and issues.
• Stay updated with system information and changes.

Skills

On-site deployment

Debugging

Customer support

AGILE task management

English communication

Education

ITE Diploma in Engineering/IT

Tools

Windows command line

IIS

SQL

Job description

You will be responsible in:

• On-site deployment and debugging of the application.


• Deliver service and support to Trakomatic’s customers both remotely and on-site.


• Work with customers to provide and process information in response to inquiries, concerns, and requestsabout products and services.


• Determine the issue by evaluating and analysing the symptoms.


• Diagnose and resolve technical hardware and software issues involving the product.


• Research required information using available resources.


• Stay current with system information, changes and updates.


• Log and keep records of customer queries.


• Work with the product team’s software developers to visit the customer if the problem is more serious.


• Open to new ideas, approaches and opportunities


• Willingness to share information and support colleagues


• Decision-making skills with a proactive approach to issues.

Job Requirements:

• Experience with on-site deployment, debugging and customer support.


• Minimum ITE Diploma in Engineering/Information Technology.


• Communicate fluently in English - spoken and written.


• Excellent teamwork and AGILE task management.


• Technical Scope (Back-end):
  
  
  
  • Strong Network Setup and Debugging
  
  
  • Windows command line, IIS
  
  
  • Automated logging, usage report generation and bug reporting
  
  
  • SQL Skills are a bonus