Officer, Supply Chain Management (Export & Shipping Documentation)

SYSMEX ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Sysmex Asia Pacific Pte. Ltd. in Singapore seeks a Supply Chain Order-to-Cash specialist responsible for end-to-end orders, coordinating with internal and external stakeholders to ensure timely fulfillment and high customer satisfaction.

Applicants should have a Diploma in related fields, 2 years in supply chain or order processing, strong Excel and SAP skills, and a detail-oriented, proactive team player who can multitask and manage stakeholders effectively.

Qualifications

• Diploma in Supply Chain, Logistics, Business Administration or related disciplines.
• 2 years of experience in supply chain, order processing, shipping coordination or export documentation.
• Proficient in MS Excel and SAP/ERP systems.
• Experience in shipping, export and L/C documentation.
• Detail-oriented with strong accuracy in order processing.

Responsibilities

• Manage end-to-end customer orders and liaise with internal and external stakeholders to ensure accurate and timely fulfillment.
• Assist customers with shipping documentation, including COO, Invoice, Packing List, Form D, AJCEP and Cost Statements.
• Monitor customer satisfaction KPIs and survey activities to identify areas for improvement.
• Coordinate with SSC on order processing, shipping arrangements and Proforma Invoice generation.
• Process orders with Letter of Credit (L/C).
• Arrange shipments with forwarders and coordinate with warehouse to meet delivery requirements.
• Provide backup support to the team and drive continuous process improvement.

Skills

Communication

Stakeholder management

Attention to detail

Multitasking

Education

Diploma in Supply Chain, Logistics, or Business Administration

Tools

MS Excel

SAP/ERP systems

Job description

Key Job Purpose

Management of end-to-end customer orders, including close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction.

Summary of Functional Duties & Responsibilities

• Primary contact for customer orders, inquiries, updates and complaints for assigned accounts.
• Support customers on shipping and trade documentation, including COO, Invoice, Packing List, Form D, AJCEP and Cost Statements.
• Monitor customer satisfaction KPI and survey activities.
• Coordinate with Shared Services Centre (SSC) on order processing, shipping arrangements and Proforma Invoice generation.
• Process orders with Letter of Credit (L/C).
• Arrange shipments with forwarders and coordinate delivery requirements with warehouse.
• Support urgent order and shipment processing.
• Monitor and report backlog orders.
• Ensure timely order recognition and delivery date updates.
• Develop and maintain SOPs in compliance with SOX and regulatory requirements.
• Drive continuous process improvement initiatives.
• Provide backup support to the team and perform other duties as assigned.

Job Specifications

• Diploma in Supply Chain, Logistics, Business Administration or related disciplines.
• 2 years of experience in supply chain, order processing, shipping coordination or export documentation.
• Proficient in MS Excel and SAP/ERP systems.
• Experience in shipping, export and L/C documentation.
• Detail-oriented with strong accuracy in order processing.
• Good understanding of end-to-end supply chain operations.
• Able to multitask and work independently.
• Strong ownership, communication and stakeholder management skills.
• Proactive, customer-focused and a team player.