Officer, Supply Chain Management (Order Management)

SYSMEX ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Sysmex Asia Pacific Pte. Ltd. is seeking an Order Management professional to handle end-to-end customer orders, planning, coordination, and documentation of shipments with internal and external stakeholders to ensure timely fulfillment and customer satisfaction.

You will drive continuous improvement, work with warehouse/3PL, and monitor KPI data from ERP to support revenue realization and accurate reporting.

Qualifications

• Diploma in Supply Chain, Logistics, Business Administration or related disciplines.
• 3 years of experience in supply chain, order management or customer service operations.
• Proficient in MS Excel and SAP/ERP systems.
• Detail-oriented with strong accuracy in order processing.

Responsibilities

• Primary contact for customer orders, inquiries, updates, and complaints.
• Coordinate with Suppliers and Planners to ensure timely delivery information.
• Ensure shipping and bank documents are generated and verified for timely revenue.
• Collaborate with warehouse and 3PL to ensure proper inbound/outbound processes.
• Consolidate data from ERP to monitor KPIs and optimize performance.
• Track back orders and work toward zero backlog.
• Support timely order processing and urgent shipments.
• Develop and maintain SOPs and ensure SOX/compliance.
• Provide backup to the team as needed.

Skills

Detail-oriented

Communication

Stakeholder management

Teamwork

Multitasking

Education

Diploma in Supply Chain

Tools

MS Excel

SAP/ERP systems

Job description

Key Job Purpose

Management of end-to-end customer orders, involving planning, co-ordination and documentation of shipments to our customers on timely basis. Includes close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction, in a cost effective manner. Undertake value added projects to drive continuous improvement and deliver positive supply chain metrics.

Summary of Functional Duties & Responsibilities

• Primary contact for all customer orders, order inquiries, updates, and complaints.


• Co-ordinate and work closely with Suppliers and Planners to ensure timely supply of goods and delivery information to Customers.


• Ensure proper Shipping and Bank documentations are generated and verified to ensure timely realization of Sales revenue.


• Work closely with warehouse team and 3PL are ensure proper processes are practiced in the inbound/outbound operations of goods.


• Consolidate and analyze data from ERP system to monitor KPI as required to ensure optimal performance.


• Monitor and track Back Order Reports to work towards zero backlog.


• Responsible for customer satisfaction KPI (data collection/survey).


• Coordinate delivery document adjustment to facilitate reshuffling of inventory assignment to customer order with warehouse when need arise.


• Support urgent order processing & urgent shipment processing.


• Attend to order recognition on time.


• Develop and maintain Standard Operating Procedures and ensure processes are executed in compliance with SOX and regulatory standards/requirements.


• Ensure continuous process improvements to achieve excellence.


• Provide Backup to the Team and any other duties as requested by Supervisor.

Job Specifications

• Diploma in Supply Chain, Logistics, Business Administration or related disciplines.


• 3 years of experience in supply chain, order management or customer service operations.


• Proficient in MS Excel and SAP/ERP systems.


• Detail-oriented with strong accuracy in order processing.


• Good understanding of end-to-end supply chain operations.


• Able to multitask and work independently.


• Strong ownership, communication and stakeholder management skills.


• Proactive, customer-focused and a team player.