Customer Service Executive (Supply Chain)

RSM STONE FOREST ACCOUNTSERVE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

RSM STONE FOREST ACCOUNTSERVE PTE. LTD. is seeking a detail-oriented professional to manage customer orders and coordinate deliveries in a fast-paced environment.

You will monitor order status, resolve issues, and collaborate with warehouse and logistics teams to ensure customer satisfaction. The role requires strong communication and interpersonal skills, the ability to multitask, and basic SAP knowledge. Fresh graduates are welcome to apply, with opportunities to learn and grow within the

Qualifications

• Diploma or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Fresh graduates are encouraged to apply; internship experience is a plus.
• Good communication and interpersonal skills are required.
• Basic knowledge of SAP is preferred.
• Able to multitask, prioritise tasks, and work under pressure.
• Positive attitude, proactive mindset, and willingness to learn.
• A good team player who can work independently when needed.

Responsibilities

• Receive, process, and monitor customer purchase orders to ensure accuracy and timely fulfilment.
• Coordinate with warehouse, logistics, sales, and planning teams to arrange deliveries and meet customer requirements.
• Handle customer enquiries, provide order status updates, and respond professionally.
• Track shipments and follow up on delivery schedules to ensure on-time delivery.
• Assist in resolving order discrepancies, delivery delays, shortages, and other customer issues.
• Maintain accurate customer records, sales orders, delivery documents, and related data.
• Collaborate with cross-functional teams to ensure smooth communication and efficient supply chain operations.
• Prepare and update daily or weekly reports on order status, delivery performance, and outstanding requests.
• Identify opportunities to improve customer service processes and operational efficiency.

Skills

Communication skills

Interpersonal skills

Team player

Resilience under pressure

Education

Diploma or Bachelor's

Tools

SAP

Job description

• Customer Order Management: Receive, process, and monitor customer purchase orders to ensure accurate and timely order fulfilment.
• Order & Delivery Coordination: Coordinate with the warehouse, logistics, sales, and planning teams to arrange deliveries and ensure orders meet customer requirements.
• Customer Service Support: Handle customer enquiries, provide order status updates, and respond to requests professionally and promptly.
• Delivery Monitoring: Track shipments and follow up on delivery schedules to ensure on-time delivery.
• Issue Resolution: Assist in resolving order discrepancies, delivery delays, shortages, and other customer-related issues.
• Documentation & Data Entry: Maintain accurate customer records, sales orders, delivery documents, and other supply chain-related information.
• Internal Coordination: Work closely with cross-functional teams to ensure smooth communication and efficient supply chain operations.
• Reporting: Prepare and update daily or weekly reports on order status, delivery performance, and outstanding customer requests.
• Continuous Improvement: Identify opportunities to improve customer service processes and operational efficiency.

Requirements & Qualifications

• Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Fresh graduates are encouraged to apply. Candidates with relevant internship experience will have an added advantage.
• Good communication and interpersonal skills.
• Basic knowledge of SAP
• Able to multitask, prioritise tasks, and work under pressure.
• Positive attitude, proactive mindset, and willingness to learn.
• A good team player with the ability to work independently when required.