Senior Business Support, SCM

West Pharmaceutical Services Singapore Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

West Pharmaceutical Services Singapore Pte Ltd is seeking a Senior Business Support to manage all shipments, ensuring accuracy, proper documentation and on-time delivery.

Responsibilities include end-to-end shipping operations, timely shipment bookings, preparing documents (BL, COO, permits), coordinating with carriers and warehouses, and implementing process improvements.

Qualifications

• Diploma in Supply Chain Management, Business Administration or equivalent.
• Min 3 years of experience in shipping/logistics.
• Strong knowledge of import/export procedures, Incoterms and customs clearance.
• Knowledge of Letter of Credit documentation is an advantage.
• Familiarity with PortNet, TradeNet and invoicing.
• Proficient in documentation (BL, COO, permits, etc.).
• Proficiency in Microsoft Office; strong analytical and communication skills.
• Team player, responsible and able to work independently in a fast-paced environment.

Responsibilities

• Handle end-to-end shipping operations (Sea, Air, FCL, LCL etc).
• Ensure timely booking of shipments to meet OTIF delivery standards.
• Oversee creation and accuracy of shipping documents (delivery notes, invoices, labels).
• Coordinate necessary documentation and clearances (HBL, MBL, COO, permits).
• Ensure timely applications for insurance, certificates or export permits.
• Collaborate with QA to deliver quality certificates to customers.
• Negotiate letters of credit and manage related documents.
• Work with carriers, forwarders, CS and warehouses for timely shipments.
• Lead resolution of shipment issues and ensure regulatory compliance.
• Provide onboarding and training for staff; maintain master data accuracy.
• Support ad-hoc projects and continuous improvement initiatives.

Skills

Shipment coordination

Documentation accuracy

Analytical skills

Negotiation skills

Communication

Team player

Education

Diploma in Supply Chain or equivalent

Tools

PortNet

TradeNet

SAP

MS Office

Job description

Job Summary:

The Senior Business Support is responsible for managing all shipments. Ensuring all shipments are accurate, documented correctly and on time. Key duties include creating shipping labels and documentation, coordinating with forwarders, carriers and maintaining accurate shipping records

Essential Duties and Responsibilities:

• Handle end-to-end shipping operations (Sea, Air, FCL, LCL etc)
• Ensure the timely booking of shipments to meet on-time in full (OTIF) delivery standards. Carefully select appropriate carriers and shipment routes for optimal delivery performance.
• Oversee the creation and accuracy of essential shipment documents such as delivery notes, picking lists, invoices, shipment labels, and quality certificates. Coordinate necessary documentation and clearances involving HBL, MBL, COO and permits.
• Ensure timely applications for insurance, certificates of origin or SICC & FTA, and export permits to maintain procedural compliance and efficiency.
• Collaborate with QA to prepare and deliver accurate quality certificates to customers.
• Manage negotiations involving letters of credit, ensuring all financial documentation is handled proficiently.
• Work closely with carriers, forwarders, customer service, and warehouses to ensure the timely and seamless execution of shipments.
• Lead efforts to resolve shipment issues, delays, or discrepancies, maintaining compliance with export regulations and ensuring efficient shipment execution.
• Ensure prompt shipment notifications and the dispatch of original shipping documents to customers for enhanced communication and service reliability.
• Facilitate the courier of sample packages and respond to other plant requests, while maintaining efficient filing and organization of all shipment documents.
• Provide onboarding and training for new staff, ensure the accuracy, consistency, and completeness of master data that affects shipment processes, and support the implementation of master data management tools.
• Implement corrective actions and continuous improvement strategies for enhanced shipment execution efficiency.
• Lead and support ad-hoc projects or assignments by manager.

Basic Qualifications:

• Diploma in Supply Chain Management, Business Administration or equivalent

• Min 3 years of experience in shipping/logistics
• Strong knowledge ofimport/export procedures, Incoterms, and customs clearance.
• Knowledge ofLetter of Credit Documentationswill be an advantage
• Knowledge of using PortNet, TradeNet and Invoicing.
• Proficient in documentation (BL, COO, permits, etc.).

• Proficiency in Microsoft Office
• Strong analytical skills and attention to detail.
• Good communication, problem-solving, and negotiation skills.
• Team player, responsible, and able to work independently in a fast-paced environment.

Preferred Knowledge, Skills and Abilities:

• Experience with SAP
• Knowledge of manufacturing environment would be an advantage.

Working Conditions

• Flexibility to work outside normal business hours to manage time-sensitive operations and projects.