Officer, Ocean Import

TVS SCS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

TVS SCS SINGAPORE PTE. LTD. is seeking a Logistics Coordinator to manage customer bookings, inquiries, and service requests while ensuring timely follow-up and resolution.

You will build strong relationships with customers, coordinate with agents, carriers, and vendors, and ensure smooth shipment execution with accurate documentation and billing. The role requires 2–3 years in logistics and familiarity with Cargowise.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business, or related field.
• 2–3 years of experience in freight forwarding, logistics, or ocean freight operations.
• Knowledge of shipping documentation, customs permits, and freight processes.
• Experience using Cargowise or similar freight management systems preferred.
• Strong communication and coordination with multiple stakeholders.

Responsibilities

• Handle customer bookings, enquiries, and service requests, ensuring timely follow-up and resolution.
• Build and maintain good working relationships with customers to support their logistics requirements and service expectations.
• Escalate complex issues or exceptions to the Team Lead or Manager when required.
• Coordinate with agents, carriers, vendors, overseas offices, and customers to ensure smooth shipment execution.
• Process daily operational activities, including permit declarations, shipment documentation, delivery arrangements, and survey coordination.
• Ensure shipments are processed accurately and completed within established timelines.
• Update shipment details, freight costs, and operational information in Cargowise and other relevant systems.
• Prepare and send shipping documents, billing invoices, and pre-alerts to customers promptly.
• Support the preparation of operational reports and assist in monitoring shipment performance.
• Participate in process improvement and digitalization initiatives to enhance operational efficiency.
• Comply with company policies, procedures, and quality, safety, legal, and ethical requirements.
• Provide support and guidance to new team members when required.

Skills

Customer service

Logistics coordination

Communication skills

Multitasking

Education

Diploma/Degree in Logistics or Supply Chain

Tools

Cargowise

MS Excel

Job description

Key Responsibilities

• Handle customer bookings, enquiries, and service requests, ensuring timely follow-up and resolution.
• Build and maintain good working relationships with customers to support their logistics requirements and service expectations.
• Escalate complex issues or exceptions to the Team Lead or Manager when required.
• Coordinate with agents, carriers, vendors, overseas offices, and customers to ensure smooth shipment execution.
• Process daily operational activities, including permit declarations, shipment documentation, delivery arrangements, and survey coordination.
• Ensure shipments are processed accurately and completed within established timelines.
• Update shipment details, freight costs, and operational information in Cargowise and other relevant systems.
• Prepare and send shipping documents, billing invoices, and pre-alerts to customers promptly.
• Support the preparation of operational reports and assist in monitoring shipment performance.
• Participate in process improvement and digitalization initiatives to enhance operational efficiency.
• Comply with company policies, procedures, and quality, safety, legal, and ethical requirements.
• Provide support and guidance to new team members when required.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business, or a related discipline.
• Minimum 2–3 years of experience in freight forwarding, logistics, or ocean freight operations.
• Basic knowledge of shipping documentation, customs permits, and freight processes.
• Experience using Cargowise or similar freight management systems is preferred.
• Good communication and coordination skills with the ability to work with multiple stakeholders.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.