Senior Clerk/Coordinator, Air Operations

FedEx Express México; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

FedEx Express México is looking for a Senior Clerk/Coordinator in Singapore to oversee air operations. You will be responsible for executing air freight shipments, collaborating with pricing and sales teams, and ensuring efficient documentation and reporting.

The ideal candidate has a GCE ‘O’ Level or above, at least two years of experience in freight forwarding, and strong communication skills. Familiarity with MS Office and Cargowise is beneficial.

Qualifications

• At least two years experience in customer service/operations in freight forwarding.
• Fluent in English and local languages.
• Detail-oriented and trustworthy.

Responsibilities

• Execute air freight shipments and shipments documentation.
• Liaise with internal teams for space booking and operations.
• Monitor shipments and maintain reports.

Skills

Customer service

Freight forwarding knowledge

Communication skills

Attention to detail

Team player

Problem-solving

Education

GCE 'O' Level and above

Tools

MS Office

Cargowise

Job description

Senior Clerk/Coordinator, Air Operations

Responsibilities

• Execute air freight shipments.
• Receive and set up shipment booking from customers.
• Liaise with internal air pricing for space booking.
• Liaise with internal gateway team on consolidation.
• Coordinate air exports shipment with appointed Airport CFS vendor.
• Execute air exports documentation.
• Monitor and ensure all shipments are uplifted.
• Daily communication with the customers by email and telephone.
• Coordinate with internal Air Pricing/Sales/Overseas to execute the shipment as per SOP’s requirements / Adhoc quote.
• Coordinate space booking with Internal Air Pricing/Gateway team / *Carrier, Consolidation planning, ULD building arrangement.
• Create initial bookings / shipment job in system.
• Perform invoicing/accrual on shipments handled.
• Arrange for shipment pick up with Airport CFS vendor.
• Declare outward permit declarations.
• Send pre alerts to customer & overseas offices.
• Check and monitor shipment uplift.
• Verify/create payable transactions on vendor local service provided.
• Respond to queries from client / overseas offices.
• Have in-depth knowledge of the FedEx Logistics operations system.
• Update Freightos / Briefcase pricing with latest costs and sell rates.
• Support sales with bids, quotes and follow up on proposals in a timely manner.
• Maintain all required reports / paperwork, overtime duties schedule, performance reviews through established paperwork guidelines.
• Act as a coordinator to communicate with sales team / airlines / overseas offices (internal and external) regarding service improvement and exceptions handling.
• Dedicat[e] attention on project shipment space and load planning.
• Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.
• Other duties as assigned to the position.

Qualifications

• Academic: GCE ‘O’ Level and above.
• At least two (2) years’ experience in customer service/operations in freight forwarding industry.
• Extensive experience in freight forwarding industry and strong understanding of local compliance requirements.
• Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them.
• Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders.
• Basic accounting knowledge is required.
• Proficiency in MS Office applications.
• Fluent in English and local languages.
• Experience with Cargowise.
• Holds a Customs Competency Test.
• Detail-oriented.
• Strong interpersonal & communications skills.
• Trustworthy and a team player.
• Ability to communicate with overseas office effectively and independently.
• Customer & result focused.