Air Freight Officer

KLN FREIGHT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

KLN FREIGHT (SINGAPORE) PTE. LTD. is seeking a capable Freight Forwarding Coordinator to manage flight bookings, coordinate shipments with customers and contractors, and maintain strong stakeholder relationships.

You will handle customer inquiries promptly, work with operations to meet requirements, ensure SOP compliance, and support billing, invoicing, and issue resolution with a proactive, service‑oriented mindset.

Qualifications

• Diploma in Supply Chain or related module and above.
• At least 2 years of related experience in freight forwarding.
• Strong knowledge in freight forwarding operations.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint).
• Excellent communication skills.
• Able to multitask and manage time effectively.
• Problem-solving abilities.

Responsibilities

• Booking of flights with airlines.
• Arrange shipments with customers and contractors.
• Maintain good relationships with internal and external stakeholders.
• Handle customers' enquiries timely and effectively.
• Work closely with internal operations to meet customer requirements.
• Ensure compliance with customer's Standard Operating Procedures.
• Ensure all data updated correctly in system.
• Interface with customer, warehouse, carriers, customs, etc. on shipment requirements.
• Track and monitor shipments status and inform customers accordingly.
• Support month-end targets and liaise with billing to close jobs and issue invoices.
• Take lead in issue resolutions and implement improvements to enhance service capability.

Skills

Communication skills

Multitasking

Time management

Problem-solving

Education

Diploma in Supply Chain or related module

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Responsibilities:

• Booking of flights with airlines


• Arrange shipments with customers and contractors


• Maintain good relationships with both internal and external stakeholders


• Handle all customers' enquiries timely and effectively


• Work closely with internal operations to meet customer's requirements


• Ensure compliance with customer's Standard Operating Procedures


• Ensure all data are updated correctly in system


• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements


• Track and monitor shipments status and inform customer accordingly


• Monitors progress to achieve month end targets


• Work with billing team to close off jobs and issue invoice


• Take charge of supplier's invoice disputes


• Take lead in issue resolutions


• Implement improvements to enhance service capability within the team


• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Diploma in Supply Chain or related module equivalent and above


• At least 2 years of related experience in freight forwarding industry


• Strong knowledge in freight forwarding operations


• Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)


• Communication skills


• Able to multitasking and ability to manage time effectively


• Problem-solving