Senior Executive, Freight Forwarding

PIL LOGISTICS PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

PIL LOGISTICS PTE. LTD. is seeking an organized freight forwarding professional to oversee end-to-end import/export operations across all modes.

You will coordinate bookings, tracking, and documentation while ensuring SOP compliance and timely execution through collaboration with internal teams and external partners. Responsibilities include managing shipments, handling RFQs/RFIs, updating SOPs, and closing shipment files with validated costings, all while maintaining billing accuracy and cost

Qualifications

• Diploma in Logistics/Shipping or related discipline is required.
• 2-3 years of relevant freight forwarding experience in import/export operations.
• Strong communication and stakeholder management skills.
• Proficient in using freight/ERP systems and Excel for data accuracy.

Responsibilities

• Coordinate end-to-end import/export shipments across all modes (air, sea FCL/LCL, rail, road, multimodal).
• Manage bookings, pre-alerts and shipment tracking; provide timely status updates to customers.
• Prepare and issue accurate shipping documents (S/I, B/L, DO, permits, LC documents) in line with SOPs.
• Resolve operational issues and exceptions and escalate when required.
• Liaise with internal teams and external stakeholders to ensure smooth execution.
• Support key accounts: manage enquiries/quotations (RFQs/RFIs), SOP updates, and new requests/customer set-ups.
• Ensure billing accuracy (invoicing and vendor charges), validate costings, and close shipment files.

Skills

Strong communication

Stakeholder management

Data accuracy

Excel

Education

Diploma in Logistics/Shipping or related discipline

Tools

ERP systems

Excel

Job description

Job Summary

You will be responsible for overseeing end-to-end freight forwarding operations for import/export shipments across all modes (FCL, LCL, rail, sea, air,multimodal), ensuring accurate documentation, compliance with SOPs, and timely execution through effective coordination with internal teams, customers, and external partners. Support assigned organic key accounts by managing shipment exceptions, quotations and RFQs/RFIs, SOP updates, and shipment file closure with validated costings.

Key Responsibilities

• Coordinate end-to-end import/export shipments across all modes (air, sea FCL/LCL, rail, road, multimodal).
• Manage bookings, pre-alerts and shipment tracking; provide timely status updates to customers.
• Prepare and issue accurate shipping documents (e.g., S/I, B/L, DO, permits, LC documents) in line with SOPs.
• Resolve operational issues and exceptions (e.g., DG, OOG, short/over-landed, damages, discrepancies) and escalated when required.
• Liaise with internal teams (BD, Finance, CL, etc.) and external stakeholders (agents, carriers, co-loaders, transporters, POL/POD offices) to ensure smooth execution.
• Support key accounts and organic customers: manage enquiries/quotations (RFQs/RFIs), maintain SOPs, and handle new requests/customer set-ups.
• Ensure billing accuracy (customer invoicing andvendor charges), validate costings, close shipment files and maintain completerecords/filing.

Job Requirements

• Diploma in Logistics/Shipping or a relateddiscipline.
• Minimum 2-3years' relevant experience in the freight forwarding industry (import/exportoperations).
• Goodunderstanding of freight forwarding operations and supply chain processes.
• Strongcommunication and stakeholder management skills; able to work effectively withpeople at all levels.
• Freight forwarding operations & documentation: end-to-end import/export processes, Incoterms, and accurate shipping documentation (S/I, B/L, DO, permits, LC) in line with SOPs/compliance.
• Shipment planning & issue resolution: bookings, tracking, exception handling (DG/OOG, discrepancies, delays) and effective coordination/communication with customers, carriers, agents, and internal stakeholders.
• Commercial & systems proficiency: quotation/RFQ support, billing and cost validation/file closure, and strong data accuracy using freight/ERP systems and Excel.

WE VALUE

• Self-driven and has a proactive approach in driving process improvements
• Able to work independently and display high adaptability while working in a dynamic environment
• Works well as a team player and able to collaborate and work across departments

Why Join Us

Be part of a leading global carrier with a strong focus on sustainability and innovation. Work in a dynamic and collaborative environment. Opportunities for professional growth and development.