Office Receptionist @ Global Investment Holdings

PERSOL; Singapore; On-site; SGD 33,000 - 36,000; Full time

Job summary

PERSOL Singapore is seeking an Office Service Executive cum Receptionist in Orchard to provide administrative support, greet visitors, answer calls, and set up meeting rooms as part of the Workplace Experience function.

You will deliver world-class client service, manage visitor flow, concierge duties, and assist with events and board visits while maintaining professional communication and proficient use of Microsoft Office.

Qualifications

• Minimum 1 year of Front of House experience in a corporate or hotel environment
• Experience in a fast-paced environment with high levels of customer care
• Strong communication and professional telephone manners
• Proficient in Microsoft Office

Responsibilities

• Greet visitors and answer calls with a high level of courtesy and professionalism
• Set up and manage meeting rooms and coordinate with facilities
• Provide front-of-house and concierge services to clients and visitors
• Support Workplace Experience activities and events as needed
• Assist in visitor registration, security liaison, and appointment management
• Ensure reception area and meeting rooms are clean, organized and ready for use
• Assist in mailroom tasks and general administrative support as required

Skills

Front of House

Customer service

Telephone manners

Team player

Microsoft Office

Tools

Microsoft Office Suite

Job description

Location: Orchard

Salary: S$3,000 – S$3,200 per month

Working Hours: 5.5-day work week
Monday – Friday: 8:00am – 4:30pm / 8:30am – 5:30pm / 9:00am – 6:00pm
Saturday: Half day

About the Role

As an Office Service Executive cum Receptionist, you will provide administrative support to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms and other duties.

This role is part of the Workplace Experience function, responsible for providing world-class customer service to clients and visitors of a designated building.

What You'll Do

• Deliver a great experience at the highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.
• Ensure employee engagement (meet and greet) and provide end-user support based on their needs (human engagement).
• Implement an appropriate process on how customers/visitors are to be serviced in a customer-centric manner, in accordance with Good Industry Practice.
• Ensure staff have site-wide knowledge of building facilities, meeting room locations, special events and surrounding amenities, as appropriate in relation to the scope of their role.
• Assess that the visitor space is functional, with proper office equipment, phone and furniture, and where not, elevate appropriately.
• Ensure all internal and external meeting rooms are kept clean, tidy and ready to be used.
• Offer high-quality front office client services, including concierge.
• Manage visitor volumes, visitor security, registration, appointment management, call management and tracking mechanisms.
• Support Board visits and VVIP movements.
• Provide logistical support in relation to Event Management & Public Relations activities.
• Meet and greet clients and visitors at the reception.
• Interact with clients and visitors to resolve their queries on workplace issues.
• Alternate rotation to assist in Mailroom duties when required.

REQUIREMENTS

• Minimum 1 year of experience working at the Front of House within a Corporate or Hotel environment.
• Experience working within a demanding, fast-paced environment involving high levels of customer care.
• Experience working within a team and a desire to provide a "best-in-class" service.
• Strong customer service skills.
• Professional telephone manners, together with excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd, RCB No. 200007268E, EA License No. 01C4394, Reg. R25157446 (Katherine Carlen)