Off-Cycle IT Service Delivery Internship

PwC; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

PwC Singapore is seeking an End User Support specialist to troubleshoot and resolve incidents across Windows devices, AD, M365, Teams, VPN, and conferencing. You will build strong relationships with users, including VIPs, and maintain up-to-date knowledge of hardware, software, and tools to enhance operations.

The role emphasizes teamwork, development, and a proactive service mindset within a tech-forward PwC environment. Strong interpersonal skills are essential.

Qualifications

• Degree / Diploma in Information Technology/Systems, Computer Science and Computer Engineering from local universities and polytechnics.
• Interest in End User Support.
• Excellent communication skills and a team player.
• Keen to develop themselves in the profession.
• Highly motivated, enthusiastic, confident and creative.
• Have a good co-curricular activities record.
• Possess strong interpersonal and communication skills.
• Are service-oriented and committed to teamwork and excellence.

Responsibilities

• Investigate incidents, find the root cause, and implement lasting solutions.
• Troubleshoot issues with Windows laptops, work iPhones, Active Directory, Windows 11, Microsoft 365, Teams, VPN, network connectivity, and video conferencing.
• Build strong relationships with users and deliver excellent support, especially for VIPs and legal practice users.
• Keep knowledge up to date on hardware, software, and tools to improve support and operations.
• Manage the full lifecycle of user devices, including planning, receiving, deployment, return, refresh, loan, repair, and disposal.
• Support the team lead or manager with tasks such as reporting, and service, hardware or software rollout projects.

Skills

End User Support

Communication skills

Team player

Motivated & creative

Education

Degree/Diploma in IT/Systems/CS/Engineering

Tools

Windows OS

Active Directory

Microsoft 365

Job description

PwC Singapore is seeking an End User Support specialist to troubleshoot and resolve incidents across Windows devices, AD, M365, Teams, VPN, and conferencing. You will build strong relationships with users, including VIPs, and maintain up-to-date knowledge of hardware, software, and tools to enhance operations.

The role emphasizes teamwork, development, and a proactive service mindset within a tech-forward PwC environment. Strong interpersonal skills are essential.